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* 1. Is a Live person available by phone on your way to work?

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* 2. During your lunch hour?

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* 3. On your drive home?

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* 4. Are questions or after hours requests addressed within 24
hours?

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* 5. Do you receive a welcome email, call or text at least 2 days
before your appointment(s)?

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* 6. Are you greeted by name when you arrive?

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* 7. Are you given a tour of the office?

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* 8. Would you be comfortable referring your friends and family to
the same office if you didn’t work there?

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* 9. Do you hear from the practice by mail or email between six
month re-care check ups?

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* 10. Do you hear from the practice by mail or email between six
month re-care check ups?

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