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* 1. How long have you been using our product?

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* 2. What is the most urgent product issue that you are experiencing? Please rate from 1-5 how urgent the issues below are (1 is least urgent, 5 is most urgent).

  1 2 3 4 5
Connectivity/Session Quality Issue 
Example: A session disconnects and inability to reconnect or poor A/V quality during sessions
Administrative Functionality  
Example: Waiting room set up, patient scheduling, etc.
Poor Patient Satisfaction/Experience 
Example: Cannot reconnect, unable to access camera and mic, audio and video in a mute state
Application Functionality Issue 
Example: Multiparty session issues, invitations or links not working

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* 3. What is your primary support resource or channel?

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* 4. Are there any issues you are experiencing that have not been mentioned?

0 of 4 answered
 

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