EMS, Inc. Customer Satisfaction Survey Question Title * 1. How likely is it that you would recommend our company to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 Not at all likely - 0 1 2 3 4 5 6 7 8 9 Extremely likely - 10 Question Title * 2. Overall, how satisfied or dissatisfied are you with our company? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Question Title * 3. Which of the following words would you use to describe our services? Select all that apply. Reliable Knowledgeable Professional Accurate Courteous Dependable Confusing Unreliable Question Title * 4. How well do our services meet your needs? Extremely well Very well Somewhat well Not so well Not at all well Question Title * 5. How would you rate the quality of our services? Very high quality High quality Neither high nor low quality Low quality Very low quality Question Title * 6. How would you rate the value for money of our services? Excellent Above average Average Below average Poor Question Title * 7. How responsive have we been to your questions or concerns about our services? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable Question Title * 8. How long have you been a customer of our company? Less than six months Six months to a year 1 - 2 years 3 or more years I haven't used your services yet Question Title * 9. How likely are you to use our services again? Extremely likely Very likely Somewhat likely Not so likely Not at all likely Question Title * 10. Do you have any other comments, questions, or concerns? Done