Question Title Aggressive Customer Survey Question Title * 1. Name Question Title * 2. Branch/workplace Question Title * 3. Workplace Postcode- Question Title * 4. State Question Title * 5. Company Question Title * 6. What is your Gender? Male Female Other Question Title * 7. What is your age? Question Title * 8. Have you been subject to verbal abuse from a customer? Yes No Question Title * 9. If Yes, have you been subject to verbal abuse in the past 12 months? Yes No Question Title * 10. If Yes, how often have you been subject to verbal abuse from a customer in the last 12 months? Question Title * 11. How often have you felt threatened by a customer in the last 12 months? Question Title * 12. Have you noticed any increase in customer abuse since the Royal Commission started? Yes No Question Title * 13. What led you to believe that the abuse was triggered by the Royal Commission (tick all that apply) The customer specifically mentioned the Royal Commission during the exchange It was on the same day that there was lots of media about the Royal Commission The abuse was triggered by a discussion about the Royal Commission Other (please specify) Question Title * 14. Have you ever been a victim of physical violence from a customer in your workplace? Yes No Question Title * 15. If yes-Please tell us a little bit about the incidents of physical violence you have experienced Question Title * 16. Has the customer(s) who have been abusive, generally been known to you or other employees in your workplace? Yes No Question Title * 17. Has customer abuse ever been directed to you online in the past 12 months? Yes No Question Title * 18. In the last 12 months, has the same customer been abusive or violent towards you, or a group of employees, on more than one occasion? Yes No Question Title * 19. In the last 12 months, would you describe customer abuse directed at you as generally being perpetrated by: Female customers Male customers Both Male and Female Unsure Not applicable Question Title * 20. Have you ever reported an incident of customer abuse or violence to your employer? Question Title * 21. If no, why was the incident not reported? Question Title * 22. If yes, who did you report the incident to? Branch Manager/Team Leader Area Manager/Support Incident report Human Resources Other (please specify) – Question Title * 23. If yes to 20, was the process easy? Question Title * 24. What action was taken in response to your report about the incident? (tick all that apply) Security called Police called Customer warned Customer banned Unsure No action Other (please specify)- Question Title * 25. Do you think this was a satisfactory response? Yes No Question Title * 26. What positive actions has your employer taken in response to an incident of customer abuse or violence? (tick all that apply) Reported incident to security Called police Increased security Banned customer Offered counselling Changed affected roster No positive action taken Other (please specify) Question Title * 27. Are you aware of any Branch/workplace or company policies in relation to dealing with situations involving abuse or violence? Yes No Question Title * 28. In the last 12 months have you received any training on how to deal with threatening situations that includes abusive or violent customers? Yes No Question Title * 29. What more could your employer do to support employees if they have been subjected to customer abuse or violence? Question Title * 30. What more could your employer do to prevent incidents of customer abuse or violence in your workplace? Question Title * 31. Please list any factors you think may contribute to the incidence of customer abuse or violence in your workplace Question Title * 32. I would be willing to share my experience, please contact me Yes Yes No Question Title * 33. Are you a member of the FSU? Yes No Question Title * 34. If no, would you be interested in joining the FSU? Yes No Done