Energy Northwest Calibration Lab Customer Satisfaction Question Title * 1. How satisfied are you overall with the service you received? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Question Title * 2. How satisfied are you with the turnaround in which the service was completed? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Question Title * 3. How satisfied are you with the ease of contacting the person you needed? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Question Title * 4. How satisfied are you with the time taken to respond to your telephone/email enquiries? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Question Title * 5. How satisfied are you with the service you receive? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Question Title * 6. How would you rate your overall experience with our company? Far above average Above average Average Below average Far below average Question Title * 7. How likely are you to recommend our service to a friend or colleague? Very likely Likely Neither likely nor unlikely Unlikely Very unlikely Question Title * 8. What service characteristics do you like? Describe what was positive and why? Question Title * 9. What service characteristic do you dislike? Describe what was wrong, explain why, and provide a suggestion for improvement. Question Title * 10. Overall, I am very satisfied with the quality of the service I receive from Energy Northwest. Please explain: Yes No Done