1.How satisfied are you overall with the service you received?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

2.How satisfied are you with the turnaround in which the service was completed?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

3.How satisfied are you with the ease of contacting the person you needed?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

4.How satisfied are you with the time taken to respond to your telephone/email enquiries?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

5.How satisfied are you with the service you receive?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

6.How would you rate your overall experience with our company?

Far above average

Above average

Average

Below average

Far below average

7.How likely are you to recommend our service to a friend or colleague?

Very likely

Likely

Neither likely nor unlikely

Unlikely

Very unlikely

8.What service characteristics do you like? Describe what was positive and why?

9.What service characteristic do you dislike? Describe what was wrong, explain why, and provide a suggestion for improvement.

10.Overall, I am very satisfied with the quality of the service I receive from Energy Northwest. Please explain:

Yes

No