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Service Experience Survey
1.
Overall, how satisfied are you with your recent service experience?
1 star
2 stars
3 stars
4 stars
5 stars
Comments
2.
Overall, how would you rate your customer service experience from your Service Writer
1 star
2 stars
3 stars
4 stars
5 stars
Comments
3.
Overall, How would you rate the communication about your repair and status of your repair
1 star
2 stars
3 stars
4 stars
5 stars
Comments
4.
Did you receive daily updates about your repair status ?
Yes
No
Feedback
5.
Overall how would you rate your overall satisfaction of the repair itself?
1 star
2 stars
3 stars
4 stars
5 stars
Feedback
6.
Did the repair or service offered meet your desired expectations?
Yes
No
Other (please specify)
7.
Were you contacted by the service department and given updates on the delivery schedule of your vehicle being picked up or returned from your facility?
Yes
No
Pick Up/Delivery Service was NOT utilized.
8.
Would you choose Buswest again as your repair and service needs?
Yes
No
Other (please specify)
9.
Do you have any additional suggestions for new or improved service offerings, or future product enhancements for Buswest?
10.
Do you have Access to our web-based support sites? Please check the boxes of the sites you need access to.
Thomas Bus Online - HDX EFX and Minotour Support
DTNA Customer Access - C2 and Jouley Support
Thomas Bus Learning Center - Online Technical Training
Excelerator - Parts ordering
Other (please specify)
None of the above
*
11.
Please provide your contact information.
(Required.)
Name:
School or Business name;
Address
Phone Number
Email Adrress
