Cheetah Digital Customer Engagement Suite Survey old

Question Title

* 1. Thank you for taking this brief survey on the Cheetah Customer Engagement Suite. The survey should take less than 10 mins to complete. Survey responses will only be used for internal planning purposes.
- Thanks, Cheetah Product Team

What is your current role in your organization?

Marketing/MarTech Manager

Marketing/MarTech Executive

IT Manager

IT Executive

Consultant

Executive

Other (please specify)

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* 2. Which region are you located in?

AMER

EMEA

JAPAC

Other (please specify)

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* 3. Which of the following solutions of the Cheetah Customer Engagement Suite do you currently own? (Select all that apply)

Cheetah Engagement Data Platform (EDP)

Cheetah Experiences

Cheetah Messaging

Cheetah Loyalty

Cheetah Personalization

Legacy: CheetahMail

Legacy: Marketing Suite

Other (please specify)

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* 4. On a scale of 1-5, where 1 is 'Strongly disagree' and 5 is 'Strongly agree', How much do you agree with the following challenges?

	1- Strongly disagree	2- Somewhat disagree	3- Neutral	4- Somewhat agree	5- Strongly agree	N/A
Can't deliver real-time experiences across all channels	Can't deliver real-time experiences across all channels 1- Strongly disagree	Can't deliver real-time experiences across all channels 2- Somewhat disagree	Can't deliver real-time experiences across all channels 3- Neutral	Can't deliver real-time experiences across all channels 4- Somewhat agree	Can't deliver real-time experiences across all channels 5- Strongly agree	Can't deliver real-time experiences across all channels N/A
Struggle to orchestrate journeys across all channels	Struggle to orchestrate journeys across all channels 1- Strongly disagree	Struggle to orchestrate journeys across all channels 2- Somewhat disagree	Struggle to orchestrate journeys across all channels 3- Neutral	Struggle to orchestrate journeys across all channels 4- Somewhat agree	Struggle to orchestrate journeys across all channels 5- Strongly agree	Struggle to orchestrate journeys across all channels N/A
Can't create and deploy digital personalization strategies	Can't create and deploy digital personalization strategies 1- Strongly disagree	Can't create and deploy digital personalization strategies 2- Somewhat disagree	Can't create and deploy digital personalization strategies 3- Neutral	Can't create and deploy digital personalization strategies 4- Somewhat agree	Can't create and deploy digital personalization strategies 5- Strongly agree	Can't create and deploy digital personalization strategies N/A
Inconsistent user experiences across all Cheetah applications	Inconsistent user experiences across all Cheetah applications 1- Strongly disagree	Inconsistent user experiences across all Cheetah applications 2- Somewhat disagree	Inconsistent user experiences across all Cheetah applications 3- Neutral	Inconsistent user experiences across all Cheetah applications 4- Somewhat agree	Inconsistent user experiences across all Cheetah applications 5- Strongly agree	Inconsistent user experiences across all Cheetah applications N/A
Struggle to trigger messages based on contextual insights (product interest, abandonment)	Struggle to trigger messages based on contextual insights (product interest, abandonment) 1- Strongly disagree	Struggle to trigger messages based on contextual insights (product interest, abandonment) 2- Somewhat disagree	Struggle to trigger messages based on contextual insights (product interest, abandonment) 3- Neutral	Struggle to trigger messages based on contextual insights (product interest, abandonment) 4- Somewhat agree	Struggle to trigger messages based on contextual insights (product interest, abandonment) 5- Strongly agree	Struggle to trigger messages based on contextual insights (product interest, abandonment) N/A
Can't generate insights/reports across the entire platform	Can't generate insights/reports across the entire platform 1- Strongly disagree	Can't generate insights/reports across the entire platform 2- Somewhat disagree	Can't generate insights/reports across the entire platform 3- Neutral	Can't generate insights/reports across the entire platform 4- Somewhat agree	Can't generate insights/reports across the entire platform 5- Strongly agree	Can't generate insights/reports across the entire platform N/A
Unsure how to deliver next best product/offer/action	Unsure how to deliver next best product/offer/action 1- Strongly disagree	Unsure how to deliver next best product/offer/action 2- Somewhat disagree	Unsure how to deliver next best product/offer/action 3- Neutral	Unsure how to deliver next best product/offer/action 4- Somewhat agree	Unsure how to deliver next best product/offer/action 5- Strongly agree	Unsure how to deliver next best product/offer/action N/A
Need to have data-driven targeting and sending at scale	Need to have data-driven targeting and sending at scale 1- Strongly disagree	Need to have data-driven targeting and sending at scale 2- Somewhat disagree	Need to have data-driven targeting and sending at scale 3- Neutral	Need to have data-driven targeting and sending at scale 4- Somewhat agree	Need to have data-driven targeting and sending at scale 5- Strongly agree	Need to have data-driven targeting and sending at scale N/A
Struggle with global campaign suppression and governance	Struggle with global campaign suppression and governance 1- Strongly disagree	Struggle with global campaign suppression and governance 2- Somewhat disagree	Struggle with global campaign suppression and governance 3- Neutral	Struggle with global campaign suppression and governance 4- Somewhat agree	Struggle with global campaign suppression and governance 5- Strongly agree	Struggle with global campaign suppression and governance N/A

Other (please specify)

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* 5. How would you invest in the following capabilities if provided by Cheetah Digital?

	1- Would not invest in this area	2- Might invest in the next 2 years or longer	3- Invest in the next 18 months	4- Invest in the next 12 months	5- Invest in the next 6 months	N/A
Real-time decisioning console	Real-time decisioning console 1- Would not invest in this area	Real-time decisioning console 2- Might invest in the next 2 years or longer	Real-time decisioning console 3- Invest in the next 18 months	Real-time decisioning console 4- Invest in the next 12 months	Real-time decisioning console 5- Invest in the next 6 months	Real-time decisioning console N/A
Self-service journey designer	Self-service journey designer 1- Would not invest in this area	Self-service journey designer 2- Might invest in the next 2 years or longer	Self-service journey designer 3- Invest in the next 18 months	Self-service journey designer 4- Invest in the next 12 months	Self-service journey designer 5- Invest in the next 6 months	Self-service journey designer N/A
Real-time personalization workspace	Real-time personalization workspace 1- Would not invest in this area	Real-time personalization workspace 2- Might invest in the next 2 years or longer	Real-time personalization workspace 3- Invest in the next 18 months	Real-time personalization workspace 4- Invest in the next 12 months	Real-time personalization workspace 5- Invest in the next 6 months	Real-time personalization workspace N/A
Unified Customer Engagement Suite UX	Unified Customer Engagement Suite UX 1- Would not invest in this area	Unified Customer Engagement Suite UX 2- Might invest in the next 2 years or longer	Unified Customer Engagement Suite UX 3- Invest in the next 18 months	Unified Customer Engagement Suite UX 4- Invest in the next 12 months	Unified Customer Engagement Suite UX 5- Invest in the next 6 months	Unified Customer Engagement Suite UX N/A
Out of the box triggers including cart/browse abandonment	Out of the box triggers including cart/browse abandonment 1- Would not invest in this area	Out of the box triggers including cart/browse abandonment 2- Might invest in the next 2 years or longer	Out of the box triggers including cart/browse abandonment 3- Invest in the next 18 months	Out of the box triggers including cart/browse abandonment 4- Invest in the next 12 months	Out of the box triggers including cart/browse abandonment 5- Invest in the next 6 months	Out of the box triggers including cart/browse abandonment N/A
Centralized analytics dashboard across the platform	Centralized analytics dashboard across the platform 1- Would not invest in this area	Centralized analytics dashboard across the platform 2- Might invest in the next 2 years or longer	Centralized analytics dashboard across the platform 3- Invest in the next 18 months	Centralized analytics dashboard across the platform 4- Invest in the next 12 months	Centralized analytics dashboard across the platform 5- Invest in the next 6 months	Centralized analytics dashboard across the platform N/A
Product and offer recommendation models	Product and offer recommendation models 1- Would not invest in this area	Product and offer recommendation models 2- Might invest in the next 2 years or longer	Product and offer recommendation models 3- Invest in the next 18 months	Product and offer recommendation models 4- Invest in the next 12 months	Product and offer recommendation models 5- Invest in the next 6 months	Product and offer recommendation models N/A
Centralized targeting and messaging at scale	Centralized targeting and messaging at scale 1- Would not invest in this area	Centralized targeting and messaging at scale 2- Might invest in the next 2 years or longer	Centralized targeting and messaging at scale 3- Invest in the next 18 months	Centralized targeting and messaging at scale 4- Invest in the next 12 months	Centralized targeting and messaging at scale 5- Invest in the next 6 months	Centralized targeting and messaging at scale N/A
Centralized campaign prioritization console	Centralized campaign prioritization console 1- Would not invest in this area	Centralized campaign prioritization console 2- Might invest in the next 2 years or longer	Centralized campaign prioritization console 3- Invest in the next 18 months	Centralized campaign prioritization console 4- Invest in the next 12 months	Centralized campaign prioritization console 5- Invest in the next 6 months	Centralized campaign prioritization console N/A

Other (please specify)

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* 6. What do you value most about current Cheetah Digital products and solutions?

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* 7. What specific product innovation areas do you feel Cheetah Digital needs to improve the most?

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* 8. Would you like to be considered for a product-led Cheetah Digital Customer Advisory Board?

Yes

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* 9. Would you be open to us contacting you directly to understand your perspective in more detail?

Yes

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* 10. Thank you for taking the survey, please provide your details for validation.

Name

Company

Work Email Address

Cheetah Digital Customer Engagement Suite Survey old

Question Title

* 1. Thank you for taking this brief survey on the Cheetah Customer Engagement Suite. The survey should take less than 10 mins to complete. Survey responses will only be used for internal planning purposes.- Thanks, Cheetah Product TeamWhat is your current role in your organization?

Question Title

* 2. Which region are you located in?

Question Title

* 3. Which of the following solutions of the Cheetah Customer Engagement Suite do you currently own? (Select all that apply)

Question Title

* 4. On a scale of 1-5, where 1 is 'Strongly disagree' and 5 is 'Strongly agree', How much do you agree with the following challenges?

Question Title

* 5. How would you invest in the following capabilities if provided by Cheetah Digital?

Question Title

* 6. What do you value most about current Cheetah Digital products and solutions?

Question Title

* 7. What specific product innovation areas do you feel Cheetah Digital needs to improve the most?

Question Title

* 8. Would you like to be considered for a product-led Cheetah Digital Customer Advisory Board?

Question Title

* 9. Would you be open to us contacting you directly to understand your perspective in more detail?

Question Title

* 10. Thank you for taking the survey, please provide your details for validation.

* 1. Thank you for taking this brief survey on the Cheetah Customer Engagement Suite. The survey should take less than 10 mins to complete. Survey responses will only be used for internal planning purposes.
- Thanks, Cheetah Product Team

What is your current role in your organization?