UPA Synaxis PBX Consumers Satisfaction Survey

Resident Experience of Phone System

Question Title

* 1. Are any residents currently experiencing any issues with the Phone system?

Yes

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* 2. If they are experiencing issues, how often are they experiencing them?

Daily

Weekly

Monthly

Occasionally

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* 3. What time of the day are the issues more prevalent?

Morning

During the day

Night

Weekend

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* 4. Please tick the type of issues they are currently experiencing? (tick as many as you experience)

Call not connecting

Call drops out when talking

Caller can’t hear them

They can’t hear the caller

Caller sounds distant/under water

They sound distant/under water to the caller

Other (please specify)

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* 5. Please list any other specific issues they are currently experiencing:

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* 6. On a scale of 1-3, how frustrated are the residents with issues they are experiencing?

1 - Very frustrated

2 - Frustrated

3 - Not frustrated

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* 7. On a scale of 1-3, what impact are any phone system issues having on their daily communication with their family/friends?

1 - Extremely Impacted

2 - Slightly Impacted

3 - Not Impacted

Question Title

* 8. Are there any relative complaints about the phone system?

Yes……. Please list these

Please list

UPA Synaxis PBX Consumers Satisfaction Survey

Resident Experience of Phone System

Question Title

* 1. Are any residents currently experiencing any issues with the Phone system?

Question Title

* 2. If they are experiencing issues, how often are they experiencing them?

Question Title

* 3. What time of the day are the issues more prevalent?

Question Title

* 4. Please tick the type of issues they are currently experiencing? (tick as many as you experience)

Question Title

* 5. Please list any other specific issues they are currently experiencing:

Question Title

* 6. On a scale of 1-3, how frustrated are the residents with issues they are experiencing?

Question Title

* 7. On a scale of 1-3, what impact are any phone system issues having on their daily communication with their family/friends?

Question Title

* 8. Are there any relative complaints about the phone system?

Question Title

* 9. Do you have any recommendations on areas of improvement for the resident telephony?

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* 10. Additional comments/feedback: