Please answer as many in the questions below.

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* 1. Which UPA Service do you belong to?

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* 2. What best defines your role?

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* 3. How long have you been using Dovera’s Synaxis Phone System?

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* 4. What type of device are you mainly using?

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* 5. Is the device easy to use?

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* 6. Have you been trained in how to use the device?

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* 7. Do you have access to the user guides on how to use the phones?

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* 8. Is the device better/similar/worse than your previous handset at work?

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* 9. Are you currently experiencing any issues with the Phone system?

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* 10. How often are you experiencing issues?

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* 11. What time of the day are the issues more prevalent?

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* 12. Please tick the type of issues you are currently experiencing? (tick as many as you experience)

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* 13. On a scale of 1-3, how frustrated are you with issues you are experiencing?

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* 14. On a scale of 1-3, what impact are any phone system issues having on your daily work?

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* 15. Has the new phone system had a positive change of the communication between staff and customers in your service?

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* 16. Have you recently had any staffing or operational changes (e.g. new/exit staff, working from home, etc)?

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* 17. If Yes, were the possible effects in phone communication considered as part of the change?

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* 18. If phone changes were considered, were these communicated to Doveria for the Phone system workflow to be updated?

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* 19. Are you aware of the Doveria Helpdesk support and how to use it?

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* 20. Have you used the Doveria Helpdesk Support?

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* 21. Is your support call dealt with in a timely manner in accordance with the Service Level Agreements (SLA)?

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* 22. On a scale of 1 to 5 how satisfied are you with the support you receive from Doveria?

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* 23. During the period of the phone system implementation, please rate on a scale of 1-5 your satisfaction in the project deployment (scoping, requirements, communication, training, documentation and go-live)

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* 24. Do you have any recommendations on areas of improvement for the services Doveria provide to UPA. Please list the service and your comment. (helpdesk support, Phone System, project management)

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* 25. Additional comments/feedback:

0 of 25 answered
 

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