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UPA Synaxis PBX Worker Satisfaction Survey
Please answer as many in the questions below.
1.
Which UPA Service do you belong to?
Head Office
Richmond Lodge - North Coast
Home Care - North Coast
Ascott Gardens - Central West
Home Care - Central West
Regional Office - Central West
2.
What best defines your role?
Management
Administrative
Finance
IT
Facility/Care Management
RN
Care Staff
Support Services
Community
3.
How long have you been using Dovera’s Synaxis Phone System?
> 6 months
3-6 months
1-3 months
< 1 month
4.
What type of device are you mainly using?
Grandstream Desk Phone
Grandstream Portable Phone
Nurse Call Dect Phone
5.
Is the device easy to use?
Yes
No
6.
Have you been trained in how to use the device?
Yes
No
7.
Do you have access to the user guides on how to use the phones?
Yes
No
8.
Is the device better/similar/worse than your previous handset at work?
Better
Similar
Worse
9.
Are you currently experiencing any issues with the Phone system?
Yes
No
10.
How often are you experiencing issues?
Daily
Weekly
Monthly
Occasionally
11.
What time of the day are the issues more prevalent?
Morning
During the day
Night
Weekend
12.
Please tick the type of issues you are currently experiencing? (tick as many as you experience)
Call not connecting
Call drops out when talking
Caller can’t hear you
You can’t hear caller
Caller sounds distant/under water
You sound distant/under water to the caller
Calls not following the designed, tested and signed off workflow
Other (please specify)
13.
On a scale of 1-3, how frustrated are you with issues you are experiencing?
1 - Very frustrated
2 - Frustrated
3 - Not frustrated
14.
On a scale of 1-3, what impact are any phone system issues having on your daily work?
1 - Extremely Impacted
2 - Slightly Impacted
3 - Not Impacted
15.
Has the new phone system had a positive change of the communication between staff and customers in your service?
Yes
No
Please explain.
16.
Have you recently had any staffing or operational changes (e.g. new/exit staff, working from home, etc)?
Yes
No
17.
If Yes, were the possible effects in phone communication considered as part of the change?
Yes
No
18.
If phone changes were considered, were these communicated to Doveria for the Phone system workflow to be updated?
Yes
No
19.
Are you aware of the Doveria Helpdesk support and how to use it?
Yes
No
20.
Have you used the Doveria Helpdesk Support?
Yes
No
21.
Is your support call dealt with in a timely manner in accordance with the Service Level Agreements (SLA)?
Yes
No
22.
On a scale of 1 to 5 how satisfied are you with the support you receive from Doveria?
1 - Extremely satisfied
2 - Satisfied
3 - Neutral
4 - Dissatisfied
5 - Extremely dissatisfied
23.
During the period of the phone system implementation, please rate on a scale of 1-5 your satisfaction in the project deployment (scoping, requirements, communication, training, documentation and go-live)
1 - Extremely satisfied
2 - Satisfied
3 - Neutral
4 - Dissatisfied
5 - Extremely dissatisfied
24.
Do you have any recommendations on areas of improvement for the services Doveria provide to UPA. Please list the service and your comment. (helpdesk support, Phone System, project management)
25.
Additional comments/feedback:
Current Progress,
0 of 25 answered
