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Accessibility Feedback Survey for Airport Users
1.
Please self-identify your disability. Select all that apply.
Mobility/agility impairment
Visual impairment (blind/partially sighted)
Hearing impairment (deaf/hard of hearing)
Invisible Disability (e.g. autism, epilepsy, anxiety disorders, chronic pain, dementia)
Use of a mobility aid
Use of a service or guide dog
Prefer not to say
Other
2.
For the rest of the survey questions, we'd like you to think about the
last time
you took a flight to or from Gander International Airport.
During your airport journey, which of the following services have you used? Select all that apply.
Drop-off area
Baggage check-in
Security check
Airport washrooms
Boarding assistance
Special assistance services
3.
How would you rate the accessibility of the
drop-off area
?
Very accessible
Somewhat accessible
Neutral
Somewhat inaccessible
Very inaccessible
Comment (optional)
4.
How would you rate the process at passenger
check-in
?
Very easy
Somewhat easy
Neutral
Somewhat difficult
Very difficult
Comment (optional)
5.
How would you rate your experience at
security screening
?
Very positive
Somewhat positive
Neutral
Somewhat negative
Very negative
Comment (optional)
6.
How would you rate the accessibility of
airport washrooms
?
Very accessible and clean
Somewhat accessible and clean
Neutral
Somewhat inaccessible or unclean
Very inaccessible or unclean
Comment (optional)
7.
Overall, how would you rate Gander International Airport in terms of being accessible for you?
Extremely satisfied
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
Extremely dissatisfied
Not sure
Comment (optional)
8.
How would you rate the service provided by
airport and airline staff
?
Very helpful and understanding
Somewhat helpful and understanding
Neutral
Somewhat unhelpful or indifferent
Very unhelpful or indifferent
Comment (optional)
9.
Were there any specific challenges you faced at the airport?
10.
What improvements or additional services would make your airport experience better?