2025-26 Patient-Client Satisfaction Survey

Thank you for taking the time to complete the 2025-26 patient/client satisfaction survey. Your responses will help the Grand Bend Area Community Health Centre reflect on practices and deliver excellent and relevant care and services.

If you have feedback on a specific incident or issue, or you wish to register a complaint, please complete the form on our Client Relations webpage.

Your voluntary survey responses are anonymous and confidential. Please do not include any personal health or identifying information in your responses.

If a question does not apply to you, please leave it blank.
1.Select your gender identity.
2.Select your age.
3.Select the site where you receive any of our services. Select all that apply.
4.What type of appointment was your most recent appointment?
5.Thinking of your most recent appointment or visit, please rate the following.
Poor
Fair
Good
Very Good
Excellent
N/A
Overall experience accessing the appointment
Overall cleanliness of the GBACHC
Overall experience with reception staff
6.Rate your level of comfort at your most recent appointment.
Uncomfortable and unwelcome
Slightly uncomfortable and unwelcome
Neutral
Comfortable and welcome
Very comfortable and welcome
7.When you see the doctor or nurse practitioner, they or someone else in the office involve you as much as you want to be in decisions about your care and treatment.
8.Thinking about the health care provider at your most recent appointment, please rate the following.
Poor
Fair
Good
Very Good
Excellent
N/A
Knew my medical history
Had my recent tests or exams results
Listened to my concerns and answered questions to my satisfaction
Was sensitive to my needs, preferences and cultural values
Treated me with respect and dignity
Respected my privacy and confidentiality
Gave clear instructions and recommendations about what to do following the appointment
9.The last time you were sick or concerned about your health, did you get an appointment in a timely manner?
10.The last time you needed care, how many days did it take from the appointment request to the appointment day?
11.About how many times have you had a primary care appointment at the Grand Bend Area Community Health Centre in the past year?
12.In the past year, with which health care provider(s) or program did you have an appointment(s) or session? (Select all that apply.)
13.How do you rate the following for yourself?
Poor
Fair
Good
Very Good
Excellent
Overall physical health
Overall mental health
14.How do you describe your current stress level?
Very Low
Low
Moderate
High
Very High
15.What factors affect your stress level?
None at all
A little
A moderate amount
A lot
A great deal
Managing my health
Being a caregiver to a dependent
Finances
Relationships
Transportation
Work
Lack of work
School pressures
Lack of social support and friends
Lack of affordable housing
Access to childcare
Access to food
Living in poverty
Lack of dental coverage
Navigating online computer services
16.Please rate the following.
Hardly ever
Some of the time
Often
How often do you feel that you lack companionship?
How often do you feel left out?
How often do you feel isolated from others?
17.How do you describe your sense of belonging or being connected to your community?
Very weak
Somewhat weak
Neutral
Somewhat strong
Very strong
18.Do you feel uncomfortable or out of place in your community?
Never
Rarely
Sometimes
Usually
Always
19.Thinking about a time that you may have felt uncomfortable or out of place in your community, what factors affected your sense of belonging?
None at all
A little
A moderate amount
A lot
A great deal
Health condition
Age
Social status
Physical disability
Weight
Culture and/or ethnicity
Religion
Gender identity and/or sexual orientation
Mental health
20.How did you learn about the Grand Bend Area Community Health Centre's programs and services? (Select all that apply.)
21.In the past year, have you done any of the following as a result of a program or service received at the Grand Bend Area Community Health Centre? (Select all that apply.)
22.How well do our current health and wellness programs meet your needs and interests?

Please consider programs such as fitness classes, nutrition workshops, mental health support, mindfulness, diabetes, COPD, persistent pain and other disease management programs offered at the GBACHC.
23.Please tell us other types of programs you would find helpful or interesting.
24.Please rate you overall experience in accessing services and/or programs at the Grand Bend Area Community Health Centre?
Poor
Fair
Good
Very good
Excellent
25.List two or more things the Grand Bend Area Community Health Centre is doing well.
26.List two or more things that need improvement at the Grand Bend Area Community Health Centre.
Current Progress,
0 of 26 answered