Thank you so much for agreeing to participate in The Works Café survey. Your feedback means the world to us!

Your responses to this survey are completely confidential.

 
*** Once you submit your answers, you'll see directions on how to claim your free Thank You Coffee ***

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* 1. In a typical 3-month period, how frequently do you visit The Works Café?

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* 2. Which café do you visit the most often?

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* 3. Compared to last year, would you say that you are now visiting The Works Café more often, less often, or about the same amount of time?

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* 4. How much does your household spend in an average week eating out?

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* 5. What other fast casual restaurants do you visit on a regular basis (at least monthly)?

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* 6. From the list below, please rank why you choose to go to The Works Café with 1 being Most Important and 10 being Least Important:

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* 7. How far do you travel (one way) to eat at The Works Café?

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* 8. How do you usually get to The Works Café?

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* 9. How satisfied are you with the menu options at The Works Cafe?

  Extremely satisfied Satisfied Somewhat satisfied Not very satisfied Not at all satisfied NA
Breakfast items
Artisan sandwiches & paninis
Salads
Soups
Bowls & entrees
Bagels, breads & bakery
Coffee
Other beverages

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* 10. Compared to last year, do you think that customer service at The Works Café has gotten better, worse or stayed about the same?

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* 11. How likely are you to recommend The Works Cafe to a friend?

  Highly likely Likely Somewhat likely Not very likely Not at all likely
Recommend to a friend

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* 12. Please tell us how to improve the Service you receive at The Works Café.

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* 13. How would you rate your overall satisfaction with The Works Café?

  Extremely satisfied Satisfied Somewhat satisfied Not very satisfied Not at all satisfied NA
Overall satisfaction
Customer service
Fast service
The ability to customize my order to my preferences
Received food as ordered
Food served at the right temperature
Friendly staff
A clean café
A comfortable atmosphere I enjoy eating in
Clean bathrooms

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* 14. Please indicate your 2 most preferred ways to get information about The Works Café.

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* 15. How satisfied are you with the way The Work Café communicates with you?

  Extremely satisfied Satisfied Somewhat satisfied Not very satisfied Not at all satisfied NA
Frequency
Content

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* 16. Are you...?

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* 17. What is your age group?

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* 18. Which of the following best describes your employment status?

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* 19. Please indicate which of the following categories best represents your total annual family income?

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* 20. How many children (under 18) live in your household?

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* 21. What is your zip code?

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* 22. Optional: Please enter your email address to sign up for our e-newsletter (includes news and special offers).

Thank you very much for your time and feedback!
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