1.In the last 3 months, roughly how much time have you spent on healthcare logistics (phone calls, finding doctors, decoding bills, logging into portals)?

Less than 1 hour

1–3 hours

3–10 hours

10+ hours

2.Which word best describes your feeling when you have to prepare for a doctor’s visit or manage a medical bill?

Confident

Indifferent/Routine

Annoyed

Anxious/Overwhelmed

3.If you could wave a magic wand and remove ONE hassle from your healthcare experience, what would it be?

The Scheduling: Finding a time that works and sitting on hold.

The Blindness: Walking into an appointment without my past records/results.

The Amnesia: Forgetting what the doctor said or what I wanted to ask.

The Cost: Not knowing how much a visit or test will cost until the bill arrives.

4."We are building a 'Smart Year Planner' that clusters your annual check-ups (dentist, eye, physical) into 1 or 2 days to minimize time off work. How valuable is this to you?"

Extremely Valuable (I would use this immediately).

Somewhat Valuable (Nice to have).

Not Valuable (I prefer to spread them out).

5.Would you trust an AI tool to summarize your medical records if you knew a human nurse reviewed every summary for accuracy before you saw it?

Yes, completely.

Yes, but I’d still double-check.

No, I would not trust AI with my health data.

6.If you had a personal 'Health Concierge' to handle scheduling and bills, how would you prefer to communicate with them?

Text Message / In-App Chat (Asynchronous).

Phone Call (Voice).

Video Call (Face-to-Face).

Email.

7.If your employer offered this app for free, but charged a $15 co-pay specifically when you asked the Concierge to negotiate a medical bill for you, would you pay it?

Yes, definitely (It saves me money/time).

Maybe, depends on the bill size.

No, I expect my benefits to be fully free.

8.What do you currently use to keep track of your family's health information?

A physical binder / folder / notebook.

The Notes app on my phone.

Multiple different patient portals (MyChart, etc.).

I don't really keep track (I wing it).

9.Do you manage healthcare appointments or information for anyone else (children, aging parents, spouse)?

Yes, for children.

Yes, for aging parents/adults.

Yes, for both.

No, just myself.

10.If this app could only do ONE thing on the day you launch it, which feature would make you download it?

"Prepare Me": A checklist of questions to ask my doctor so I don't forget.

"Book It": I say "I need a dermatologist," and you book the appointment.

"Explain It": A simple translation of my latest test results.

"Fix It": A tool that disputes a surprise bill for me.