Guest Experience Survey Thank you for participating in this 2-minute survey! We are committed to providing the best Ho'okipa (hospitality) possible and your feedback helps us serve you better! Question Title * 1. How likely is it that you would recommend Kualoa to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 2. Which tour did you go on? (Please select all that apply.) 2HR UTV Raptor Tour 2HR UTV Raptor Tour (Ride Along) Hollywood Movie Sites & Ranch Tour Jungle Expedition Tour Horseback Walking Tour Jurassic Adventure Tour Zip Line Tour 2HR E-Bike Tour (Novice) 3HR E-Bike Tour (Ultra) Ocean Voyage Adventure Secret Island Beach Activities Kualoa Grown Tour Malama Experience 3HR UTV Raptor Tour (Ride-Along) 3HR UTV Raptor Tour Question Title * 3. What was the date/time of your tour? Date / Time Date Time AM/PM - AM PM Question Title * 4. Was this your first time at Kualoa? Yes No Question Title * 5. Please rate your overall tour experience Question Title * 6. What was your guide's name? Question Title * 7. Please rate your guide on: Poor Fair Good Excellent Friendliness Friendliness Poor Friendliness Fair Friendliness Good Friendliness Excellent Knowledge Knowledge Poor Knowledge Fair Knowledge Good Knowledge Excellent Storytelling/Engagement Storytelling/Engagement Poor Storytelling/Engagement Fair Storytelling/Engagement Good Storytelling/Engagement Excellent Ability to Answer Questions Ability to Answer Questions Poor Ability to Answer Questions Fair Ability to Answer Questions Good Ability to Answer Questions Excellent Making Guests Feel Welcome Making Guests Feel Welcome Poor Making Guests Feel Welcome Fair Making Guests Feel Welcome Good Making Guests Feel Welcome Excellent Question Title * 8. Considering the price paid, how would you rate the value of your experience? Poor Fair Good Very Good Excellent Question Title * 9. Please rate the following: Poor Fair Good Excellent Ease of booking Ease of booking Poor Ease of booking Fair Ease of booking Good Ease of booking Excellent Pre-arrival communication Pre-arrival communication Poor Pre-arrival communication Fair Pre-arrival communication Good Pre-arrival communication Excellent Check-in process Check-in process Poor Check-in process Fair Check-in process Good Check-in process Excellent Wayfinding/Signage Wayfinding/Signage Poor Wayfinding/Signage Fair Wayfinding/Signage Good Wayfinding/Signage Excellent Parking/Transportation Parking/Transportation Poor Parking/Transportation Fair Parking/Transportation Good Parking/Transportation Excellent Question Title * 10. To what extent did your experience create lasting memories? Question Title * 11. What was the most memorable part of your visit? Question Title * 12. If we could improve one thing about your experience, what would it be? Question Title * 13. Is there anything we should start doing, stop doing, or continue doing? Question Title * 14. How much did weather impact your experience? No Impact Slight Impact Moderate Impact Significant Impact Other (please specify) Question Title * 15. Did our food & dining offerings enhance your overall visit? Significantly enhanced Slightly enhanced Neither enhanced nor detracted Somewhat detracted Significantly detracted Did not use retail or dining services Please tell us more about how our retail and dining offerings affected your visit. Question Title * 16. Did our retail & shopping offerings enhance your overall visit? Significantly enhanced Slightly enhanced Neither enhanced nor detracted Somewhat detracted Significantly detracted Did not use retail or dining services Please tell us more about how our retail and dining offerings affected your visit. Question Title * 17. How did you discover Kualoa? Search engine (Google, Yahoo, etc) Friends or Family Colleague Facebook Instagram TikTok Youtube Travel agency Other (please specify) Question Title * 18. Which source most influenced your decision to book? Online reviews Friends or Family Travel advisor recommendation Hotel concierge Previous visit Other (please specify) Please email GuestRelations@Kualoa.com if you would like someone to follow up with you regarding your experience. Mahalo! Done
