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Guest Experience Survey
Thank you for participating in this 2-minute survey! We are committed to providing the best Ho'okipa (hospitality) possible and your feedback helps us serve you better!
1.
On a scale of 0 to 10,
How likely is it that you would recommend Kualoa to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
2.
Which tour did you go on? (Please select all that apply.)
2HR UTV Raptor Tour
2HR UTV Raptor Tour (Ride Along)
Hollywood Movie Sites & Ranch Tour
Jungle Expedition Tour
Horseback Walking Tour
Jurassic Adventure Tour
Zip Line Tour
2HR E-Bike Tour (Novice)
3HR E-Bike Tour (Ultra)
Ocean Voyage Adventure
Secret Island Beach Activities
Kualoa Grown Tour
Malama Experience
3HR UTV Raptor Tour (Ride-Along)
3HR UTV Raptor Tour
3.
What was the date/time of your tour?
Date / Time
Date
January
February
March
April
May
June
July
August
September
October
November
December
1900
1901
1902
1903
1904
1905
1906
1907
1908
1909
1910
1911
1912
1913
1914
1915
1916
Su
Sunday
Mo
Monday
Tu
Tuesday
We
Wednesday
Th
Thursday
Fr
Friday
Sa
Saturday
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
Hour
Time
:
Minutes
AM/PM
-
AM
PM
4.
Was this your first time at Kualoa?
Yes
No
5.
Please rate your overall tour experience
1 star
2 stars
3 stars
4 stars
5 stars
6.
What was your guide's name?
7.
Please rate your guide on:
Poor
Fair
Good
Excellent
Friendliness
Poor
Fair
Good
Excellent
Knowledge
Poor
Fair
Good
Excellent
Storytelling/Engagement
Poor
Fair
Good
Excellent
Ability to Answer Questions
Poor
Fair
Good
Excellent
Making Guests Feel Welcome
Poor
Fair
Good
Excellent
8.
Considering the price paid, how would you rate the value of your experience?
Poor
Fair
Good
Very Good
Excellent
9.
Please rate the following:
Poor
Fair
Good
Excellent
Ease of booking
Poor
Fair
Good
Excellent
Pre-arrival communication
Poor
Fair
Good
Excellent
Check-in process
Poor
Fair
Good
Excellent
Wayfinding/Signage
Poor
Fair
Good
Excellent
Parking/Transportation
Poor
Fair
Good
Excellent
10.
To what extent did your experience create lasting memories?
1 star
2 stars
3 stars
4 stars
5 stars
11.
What was the most memorable part of your visit?
12.
If we could improve one thing about your experience, what would it be?
13.
Is there anything we should start doing, stop doing, or continue doing?
14.
How much did weather impact your experience?
No Impact
Slight Impact
Moderate Impact
Significant Impact
Other (please specify)
15.
Did our food & dining offerings enhance your overall visit?
Significantly enhanced
Slightly enhanced
Neither enhanced nor detracted
Somewhat detracted
Significantly detracted
Did not use retail or dining services
Please tell us more about how our retail and dining offerings affected your visit.
16.
Did our retail & shopping offerings enhance your overall visit?
Significantly enhanced
Slightly enhanced
Neither enhanced nor detracted
Somewhat detracted
Significantly detracted
Did not use retail or dining services
Please tell us more about how our retail and dining offerings affected your visit.
17.
How did you discover Kualoa?
Search engine (Google, Yahoo, etc)
Friends or Family
Colleague
Facebook
Instagram
TikTok
Youtube
Travel agency
AI Tools (ChatGPT, etc)
Other (please specify)
18.
Which source most influenced your decision to book?
Online reviews
Friends or Family
Travel advisor recommendation
Hotel concierge
Previous visit
AI Tools (ChatGPT, etc)
Other (please specify)
Please email
GuestRelations@Kualoa.com
if you would like someone to follow up with you regarding your experience. Mahalo!
