Exit Vanderbilt & ComNet Customer Feedback Survey 2021 Question Title * 1. The price/performance ratio of Vanderbilt & ComNet products is 1 (Poor) 5 (Excellent) Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 2. Vanderbilt & ComNet products are easy to install and reliable 1 (Difficult) 5 (Very Easy) Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 3. Vanderbilt & ComNet products are innovative Yes No If No, why? Question Title * 4. Are you happy with our responsiveness and COVID-19 offerings? Yes No If No, why? Question Title * 5. The variety of products Vanderbilt & ComNet offer fully meet our buying needs Yes No If No, why? Question Title * 6. When I think of security or transmission solutions, I think of your company first Yes No If No, why? Question Title * 7. The coordination between your sales and service people is excellent Agree Disagree If Disagree, why? Question Title * 8. How satisfied are you with our efforts to communicate the availability of new products and services? 1 (Poor) 5 (Excellent) Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 9. The marketing of Vanderbilt & ComNet products is good Agree Disagree If Disagree, why? Question Title * 10. The www.vanderbiltindustries.com website is user-friendly Agree Disagree If Disagree, why? Question Title * 11. Do you use Social Media to keep up to date with developments in the industry? Yes No Question Title * 12. If Yes to the above question, which platforms do you mainly use for your business? Facebook LinkedIn Twitter Instagram YouTube Other (please specify) Question Title * 13. I use the webshop to place my orders Yes No If No, why? And would you be interested in using the Vanderbilt & ComNet webshop? Question Title * 14. I am satisfied with the effectiveness with which you process my orders Agree Disagree If Disagree, why? Question Title * 15. How do you order from Vanderbilt & ComNet? (check box all that apply) Telephone Email Fax Webshop Question Title * 16. I know exactly who to contact when I have questions or a need for information Agree Disagree If Disagree, what do you do to find the correct contact details? Question Title * 17. I do not need to rely solely on my sales representative to meet my informational needs Agree Disagree If Disagree, why? Question Title * 18. Vanderbilt & ComNet provides timely information about potential delivery problems and offers a solution Agree Disagree Question Title * 19. We rarely need to return products to Vanderbilt & ComNet Agree Disagree Question Title * 20. Vanderbilt & ComNet's product exchange process (RMA) is easy to use Agree Disagree If Disagree, why? Question Title * 21. The product training courses and content provided by Vanderbilt & ComNet are good Agree Disagree If Disagree, why? Question Title * 22. How satisfied are you with the procedures we use for providing quotes? 1 (Not Satisfied) 5 (Very Satisfied) Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 23. Quotes are provided quickly and accurately Agree Disagree Question Title * 24. Vanderbilt & ComNet representatives know and understand the products and services Agree Disagree Question Title * 25. Vanderbilt & ComNet representatives understand my business needs and suggest solutions to improve our business Agree Disagree Question Title * 26. I know who my sales representative is Yes No Question Title * 27. Vanderbilt & ComNet's business practices are easy to understand Agree Disagree If Disagree, why? Question Title * 28. I can always count on Vanderbilt & ComNet to meet its promises and commitments Agree Disagree If Disagree, why? Question Title * 29. Vanderbilt & ComNet are easy companies to deal with Agree Disagree If Disagree, why? Question Title * 30. Do you have any additional comments or remarks that you would like to share? Question Title * 31. Would you be willing to attend an online sprint review with our technical support team to see and review up coming features and developments? Yes No Question Title * 32. If you answered Yes to the above question, which product lines? ACT SPC ComNet Other (please specify) Done