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* 1. The price/performance ratio of Vanderbilt & ComNet products is

1 (Poor) 5 (Excellent)
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* 2. Vanderbilt & ComNet products are easy to install and reliable

1 (Difficult) 5 (Very Easy)
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* 3. Vanderbilt & ComNet products are innovative

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* 4. Are you happy with our responsiveness and COVID-19 offerings?

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* 5. The variety of products Vanderbilt & ComNet offer fully meet our buying needs

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* 6. When I think of security or transmission solutions, I think of your company first

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* 7. The coordination between your sales and service people is excellent

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* 8. How satisfied are you with our efforts to communicate the availability of new products and services?

1 (Poor) 5 (Excellent)
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* 9. The marketing of Vanderbilt & ComNet products is good

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* 10. The www.vanderbiltindustries.com website is user-friendly

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* 11. Do you use Social Media to keep up to date with developments in the industry?

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* 12. If Yes to the above question, which platforms do you mainly use for your business?

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* 13. I use the webshop to place my orders

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* 14. I am satisfied with the effectiveness with which you process my orders

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* 15. How do you order from Vanderbilt & ComNet? (check  box all that apply)

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* 16. I know exactly who to contact when I have questions or a need for information

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* 17. I do not need to rely solely on my sales representative to meet my informational needs

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* 18. Vanderbilt & ComNet provides timely information about potential delivery problems and offers a solution

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* 19. We rarely need to return products to Vanderbilt & ComNet

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* 20. Vanderbilt & ComNet's product exchange process (RMA) is easy to use

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* 21. The product training courses and content provided by Vanderbilt & ComNet are good

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* 22. How satisfied are you with the procedures we use for providing quotes?

1 (Not Satisfied) 5 (Very Satisfied)
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* 23. Quotes are provided quickly and accurately

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* 24. Vanderbilt & ComNet representatives know and understand the products and services

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* 25. Vanderbilt & ComNet representatives understand my business needs and suggest solutions to improve our business

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* 26. I know who my sales representative is

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* 27. Vanderbilt & ComNet's business practices are easy to understand

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* 28. I can always count on Vanderbilt & ComNet to meet its promises and commitments

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* 29. Vanderbilt & ComNet are easy companies to deal with

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* 30. Do you have any additional comments or remarks that you would like to share?

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* 31. Would you be willing to attend an online sprint review with our technical support team to see and review up coming features and developments?

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* 32. If you answered Yes to the above question, which product lines?

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