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* 1. If you have recently interacted with the Albany Water Department, what was the reason?

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* 2. Overall, are you satisfied or dissatisfied with your customer service experience?

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* 3. Were your questions and concerns answered in a timely manner?

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* 4. Was the staff professional and knowledgeable? 

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* 5. If applicable, how would you rate the response time to requests for service?

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* 6. If you ever had a water service interruption or impact (e.g. discoloration), did you receive advanced notification from the Department?

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* 7. How would you rate the online bill pay process?

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* 8. Do you have any additional comments or feedback? Please offer one suggestion for our Department to improve.

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* 9. Thank you for completing this survey. Please sign up to receive news and updates from the Albany Water Department. This will include important information on water/sewer service impacts, future rate increases, drinking water quality, and infrastructure improvements happening in your community.

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