Weston Road Animal Hospital Visit

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* 1. How would you rate your visit today?

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* 2. What type of pet did you bring for a visit?

Dog

Cat

Bird

Small Mammal

Reptile

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* 3. Were you greeted immediately by a receptionist?

Yes

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* 4. How long was your wait in the lobby before going into an exam room?

Less than 5 minutes.

5-10 minutes.

10-20 minutes.

Over 20 minutes

I did not go into an exam room.

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* 5. How long was your wait in the exam room before a veterinary technician came into the room?

Less than 5 minutes.

5-10 minutes.

10-20 minutes.

Over 20 minutes.

I did not see a veterinary technician.

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* 6. How long was your wait in the exam room before seeing the doctor?

Less than 5 minutes.

5-10 minutes

10-20 minutes

Over 20 minutes

I did not see the doctor.

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* 7. Did we address all of your concerns/questions about your pet during your visit?

Yes

If no, please explain

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* 8. Were you informed about any wellness services (vaccines, fecal, bloodwork) and preventatives (heartworm & flea/tick preventions) due for your pet?

I was informed about both.

I was informed about wellness only.

I was informed about preventatives.

I was not informed about either.

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* 9. How would you rate the overall quality of the services you received?

Very high quality

High quality

About Average

Low quality

Very low quality

If it wasn't, what would have made it very high quality?

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* 10. How would you rate the overall professionalism of the doctor and staff?

Extremely professional

Very professional

Somewhat professional

Not so professional

Not at all professional

If less than extremely professional, how can we improve?