Ethos Engineering & Testing: Client Satisfaction Survey Question Title * 1. How convenient is our company to use? Extremely convenient Very convenient Moderately convenient Slightly convenient Not at all convenient Question Title * 2. How professional is our company? Extremely professional Very professional Moderately professional Slightly professional Not at all professional Question Title * 3. Compared to our competitors, is our product quality better, worse, or about the same? Much better Somewhat better Slightly better About the same Slightly worse Somewhat worse Much worse Question Title * 4. Compared to our competitors, are our prices more reasonable, less reasonable, or about the same? Much more reasonable Somewhat more reasonable Slightly more reasonable About as reasonable Slightly less reasonable Somewhat less reasonable Much less reasonable Question Title * 5. How responsive is our company? Extremely responsive Very responsive Moderately responsive Slightly responsive Not at all responsive Question Title * 6. How would you rate the communication within our company to ensure answer your questions? (This can include; web, email, phone, and drop-by visit, types of contact methods) Extremely good Very good Moderate Slightly poor Very poor Do you prefer a specific contact method? (Email, Phone, Visit, etc.) Question Title * 7. How would you rate your satisfaction in the service level from the employees at our company? Extremely satisfied Moderately satisfied Slightly satisfied Neither satisfied or dissatisfied Slightly dissatisfied Moderately dissatisfied Extremely dissatisfied Question Title * 8. Overall, are you satisfied with the services at our company, neither satisfied nor dissatisfied with them, or dissatisfied with them? Extremely satisfied Moderately satisfied Slightly satisfied Neither satisfied or dissatisfied Slightly dissatisfied Moderately dissatisfied Extremely dissatisfied Question Title * 9. Do our current services offered meet your testing needs? Current services offered exceed my testing needs Current services offered meet my testing needs Would like to see more services/expanded offerings to better meet my testing needs Current services offered do not meet my testing needs I would like to see this service added to best meet my testing needs: Question Title * 10. How likely are you to recommend our company to people you know? Extremely likely Very likely Moderately likely Slightly likely Not at all likely Done