Customer Survey Overall, how would you rate the quality of your customer service experience? Question Title * 1. Overall, how would you rate the quality of your customer service experience? Very positive Somewhat positive Neutral Somewhat negative Very negative OK How well did we understand your questions and concerns? Question Title * 2. How well did we understand your questions and concerns? Extremely well Very well Somewhat well Not so well Not at all well OK How much time did it take us to address your questions and concerns? Question Title * 3. How much time did it take us to address your questions and concerns? Much shorter than expected Shorter than expected About what I expected Longer than expected Much longer than expected OK Overall, how satisfied or dissatisfied are you with our company? Question Title * 4. Overall, how satisfied or dissatisfied are you with our company? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied OK Do you have any other comments, questions, or concerns? Question Title * 5. Do you have any other comments, questions, or concerns? OK DONE
