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Your Mortgage - consumer
1.
THANK YOU for taking the time to fill in this short survey – by taking part you will be helping us choose which lenders deserve a pat on their back – and which ones don’t. To thank you for this, Your Mortgage is offering a prize of $5,000 towards your mortgage payments!
On a scale of 1 to 5, how important are the following features to you when choosing a mortgage, where 1 is not important at all, and 5 is extremely important.
1
2
3
4
5
Interest rate
1
2
3
4
5
Redraw facility
(Allows you to take money back out of the mortgage you have already paid off)
1
2
3
4
5
Offset facility
(A bank account that if you keep money in, it counts as if you have already paid that amount off your mortgage)
1
2
3
4
5
Portability
(The ability to ‘move’ the mortgage with you if you move home)
1
2
3
4
5
Add ons
like a credit card/insurance discounts
1
2
3
4
5
Good customer service
1
2
3
4
5
Swift approval and processing times when applying
1
2
3
4
5
Easy to use online banking platform
1
2
3
4
5
Low Fees
1
2
3
4
5
Low documentation requirements
1
2
3
4
5
Other (please specify)
2.
Which lender is your current mortgage with
Lender
Product name/type
Approximate monthly payment
3.
Thinking about your CURRENT mortgage, how good are the following features in your mortgage? Use a scale where 1 is not important at all, and 5 is extremely important. N/A means you don’t have that feature
1
2
3
4
5
N/A
Interest rate
1
2
3
4
5
N/A
Redraw facility
(Allows you to take money back out of the mortgage you have already paid off)
1
2
3
4
5
N/A
Offset facility
(A bank account that if you keep money in, it counts as if you have already paid that amount off your mortgage)
1
2
3
4
5
N/A
Portability
(The ability to ‘move’ the mortgage with you if you move home)
1
2
3
4
5
N/A
An overall package
including credit card/insurance discounts
1
2
3
4
5
N/A
Good customer service
1
2
3
4
5
N/A
Swift approval and processing times when applying
1
2
3
4
5
N/A
Easy to use online banking platform
1
2
3
4
5
N/A
Low Fees
1
2
3
4
5
N/A
Low documentation requirements
1
2
3
4
5
N/A
4.
Please answer the question below to be in the chance to win $5,000 towards your mortgage payments!
What is the most important thing when choosing a mortgage?
How much approximately is your current mortgage
Name
Email
