MEMBER SATISFACTION SURVEY Listening to our members has always been important to us. Your feedback will help us better serve our association. All survey responses will remain anonymous. Question Title * 1. How long have you been a member of the YMCA of Columbus, GA? Less than 1 year 1-2 years 3-5 years More than 6 years I am NOT a member Question Title * 2. Which branch do you visit most frequently? A.J. McClung YMCA - Youth & Teen Center D.A. Turner YMCA John P. Thayer YMCA Question Title * 3. What membership category best describes you and/or your family? Family with Children Family without Children Single Adult Youth/Teen Active Older Adult/ Silver Sneakers I am not a member Question Title * 4. What was your "goal" or reason for joining the YMCA? (check all that apply) For program discounts (ie. Youth Sports, Parents Night Out, etc.) To work with a Personal Trainer To adopt a healthy lifestyle (Weight Room/Cardio, Group Fitness classes, etc.) For the Aquatics department (Masters, Swim Team, Aqua Fit, etc.) To utilize the Childwatch amenities Other (please specify) Question Title * 5. Please check all the amenities and/or programs you utilize at the YMCA Aquatics (Swim Lessons, CPR/First Aid Training, Kayaking, etc.) Basketball/Pickleball/Volleyball Child Watch The F.I.T. Zone Group Fitness Classes Gymnasium Pool Racquetball Court Sauna and/or Steam Room Weight & Cardio Fitness Area Youth Programs (After school, Day Camp, Youth Sports, Y-Achievers, etc.) Other (please specify) Question Title * 6. If you could add any amenity or program to the YMCA's offering, what would you like to see & at which facility? Question Title * 7. Overall, how satisfied are you with the amenities & programs offered by the YMCA? Very dissatisfied Somewhat dissatisfied Neither satisfied nor dissatisfied Satisfied Extremely satisfied Very dissatisfied Somewhat dissatisfied Neither satisfied nor dissatisfied Satisfied Extremely satisfied Comments: Question Title * 8. How would you rate the cleanliness of your YMCA branch? Very dirty Somewhat dirty Neither dirty or clean Very clean Extremely clean Very dirty Somewhat dirty Neither dirty or clean Very clean Extremely clean Comments: Question Title * 9. On a scale of "needs work" to "exceptional", how has your customer service experience been while at the YMCA? Needs work Exceptional Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 10. You believe our YMCA Staff (check all that apply) are friendly are able to answer your questions provide excellent customer service create an inclusive & welcoming environment could be more professional need additional training Other (please specify) Question Title * 11. In your opinion, what does the YMCA do best? Strengthens community Creates quality, family time opportunities Provides a safe environment Promotes healthy living Supports youth development Question Title * 12. When at the YMCA, these areas are IMPORTANT to you & you believe we are doing them WELL (check all that apply) Clean Facilities Exceptional Customer Service Wide offering of equipment A well-rounded Group Fitness schedule Clean and secure Childwatch areas Access to steam rooms & saunas A strong variety of in-house programs Strong offering of Kid/Teen-centered programs Access to Small Group Training/Classes (CPR, Fitness Training, Bible Study, Social Groups, etc.) Affordability & variety of Membership options Other (please specify) Question Title * 13. When at the YMCA, these areas are IMPORTANT to you & you believe we could IMPROVE on them (check all that apply) Clean Facilities Exceptional Customer Service Wide offering of equipment A well-rounded Group Fitness schedule Clean and secure Childwatch areas Access to steam rooms & saunas A strong variety of in-house programs Strong offering of Kid/Teen-centered programs Access to Small Group Training/Classes (CPR, Fitness Training, Bible Study, Social Groups, etc.) Affordability & variety of Membership options Other (please specify) Question Title * 14. Overall, how satisfied are you with your experience at the YMCA of Metropolitan Columbus, GA Very Dissatisfied Somewhat Dissatisfied Neither Dissatisfied or Satisfied Somewhat Satisfied Extremely Satisfied Very Dissatisfied Somewhat Dissatisfied Neither Dissatisfied or Satisfied Somewhat Satisfied Extremely Satisfied Question Title * 15. How likely is it that you would recommend YMCA of Metropolitan Columbus, GA to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 16. Do you have any other comments, questions, or concerns? Question Title * 17. How do you prefer to receive information about association updates, upcoming programs & events at the YMCA? (check all that apply) Announcements in Group Fitness classes Automated recorded phone calls Email Flyers and brochures at the facility Newsletters Social Media (Facebook, Instagram, Twitter, etc.) Other (please specify) Question Title * 18. Gender Male Female Prefer not to answer Question Title * 19. What is your age? <19 20-34 35-54 55-64 >65 Question Title * 20. Would you like a member of our YMCA Leadership Team to contact you regarding your survey responses? Yes, I would like to be contacted. No, thank you. If yes, please provide your contact information. Page1 / 1 100% of survey complete. Done
