* 1. The surgery performed on my pet was explained to me and I understand the process of the surgery from either checking in with one of the employee's or the phone call from the veterinarian.

* 2. I felt the cost of the surgery was explained in relation to the process, benefits and length of procedures that needed to occur.

* 3. I was given an estimate for the procedure.

* 4. Discharge instructions were clear, concise and detailed regarding medications and expectations of how the pet will do post surgery?

* 5. If your patient stayed the night, you received a phone call from either the nurse or veterinarian before closing to let you know the status of your pet?

* 6. Did you receive and appreciate the post operative phone calls from the nurse?

* 7. If your pet had an extensive surgery that required very detailed discharges (as far as therapy, feeding regiments, multiple medications), did you leave understanding the at home care and therapy you needed to provide your pet?

* 8. We are happy with the overall results and care of our pet(s) from his/her surgery.

* 9. How would you like to be reminded of appointments in the future?

* 10. If you would like to leave you or your pets' name below, PLEASE do!

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