Makro Customer Service survey

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* 1. Please give us your Makro card number so that we can contact you should you be the lucky winner:

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* 2. Which store do you shop at most frequently?

Germiston

Crown Mines

Strubens Valley

Alberton

Vaal

Woodmead

Centurion

Wonderboom

Silver Lakes

Montague Gardens

Cape Gate

Ottery

Port Elizabeth

Amanzimtoti

Springfield

PMB

Nelspruit

Polokwane

Bloemfontein

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* 3. Do you purchase from Makro for your personal use, commercial use or resale use?

Personal use (for your home or leisure activities)

Commercial use (for business consumption e.g. paper for the copier, flour for baking, printer for the office)

Resale (for your business to be resold e.g. chocolates for a garage, sugar for a spaza shop)

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* 4. Which type of communication encouraged you to go into store? (more than one answer allowed)

Print advertising (e.g. catalogues)

Radio adverts

TV adverts

Word of mouth

Makro website

Other website

Email from Makro

SMS from Makro

Makro Social Media

Outdoor advertising (e.g. billboards)

Loyalty (e.g. eBucks, UCount)

I shop at Makro irrespective of advertising

Other, please specify

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* 5. Please rate the following aspects of your shopping experience on a scale of 1-4: (1 meaning disagree, 4 meaning agree)

	1	2	3	4	N/A
The parking area was clean and parking was easily available	The parking area was clean and parking was easily available 1	The parking area was clean and parking was easily available 2	The parking area was clean and parking was easily available 3	The parking area was clean and parking was easily available 4	The parking area was clean and parking was easily available N/A
Comment
The trolley was clean and in working order	The trolley was clean and in working order 1	The trolley was clean and in working order 2	The trolley was clean and in working order 3	The trolley was clean and in working order 4	The trolley was clean and in working order N/A
Comment
The store and aisles were neat and tidy	The store and aisles were neat and tidy 1	The store and aisles were neat and tidy 2	The store and aisles were neat and tidy 3	The store and aisles were neat and tidy 4	The store and aisles were neat and tidy N/A
Comment
A staff member was available to assist me in the department I was looking in	A staff member was available to assist me in the department I was looking in 1	A staff member was available to assist me in the department I was looking in 2	A staff member was available to assist me in the department I was looking in 3	A staff member was available to assist me in the department I was looking in 4	A staff member was available to assist me in the department I was looking in N/A
Comment
The staff member was helpful and friendly	The staff member was helpful and friendly 1	The staff member was helpful and friendly 2	The staff member was helpful and friendly 3	The staff member was helpful and friendly 4	The staff member was helpful and friendly N/A
Comment
The staff member was knowledgeable about the products he/she sells	The staff member was knowledgeable about the products he/she sells 1	The staff member was knowledgeable about the products he/she sells 2	The staff member was knowledgeable about the products he/she sells 3	The staff member was knowledgeable about the products he/she sells 4	The staff member was knowledgeable about the products he/she sells N/A
Comment
The staff member looked presentable	The staff member looked presentable 1	The staff member looked presentable 2	The staff member looked presentable 3	The staff member looked presentable 4	The staff member looked presentable N/A
Comment
I was able to find the products I was looking for	I was able to find the products I was looking for 1	I was able to find the products I was looking for 2	I was able to find the products I was looking for 3	I was able to find the products I was looking for 4	I was able to find the products I was looking for N/A
Comment
Pricing of products are visible and accurate	Pricing of products are visible and accurate 1	Pricing of products are visible and accurate 2	Pricing of products are visible and accurate 3	Pricing of products are visible and accurate 4	Pricing of products are visible and accurate N/A
Comment
The products on promotion were visible and clearly marked	The products on promotion were visible and clearly marked 1	The products on promotion were visible and clearly marked 2	The products on promotion were visible and clearly marked 3	The products on promotion were visible and clearly marked 4	The products on promotion were visible and clearly marked N/A
Comment
The cashier greeted me and was efficient in processing my purchase	The cashier greeted me and was efficient in processing my purchase 1	The cashier greeted me and was efficient in processing my purchase 2	The cashier greeted me and was efficient in processing my purchase 3	The cashier greeted me and was efficient in processing my purchase 4	The cashier greeted me and was efficient in processing my purchase N/A
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The exit control was quick and hassle free	The exit control was quick and hassle free 1	The exit control was quick and hassle free 2	The exit control was quick and hassle free 3	The exit control was quick and hassle free 4	The exit control was quick and hassle free N/A
Comment
I often recommend Makro to my friends and family	I often recommend Makro to my friends and family 1	I often recommend Makro to my friends and family 2	I often recommend Makro to my friends and family 3	I often recommend Makro to my friends and family 4	I often recommend Makro to my friends and family N/A
Comment

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* 6. Were there any products you purchased or wanted to purchase that you believe were not priced competitively?

Yes

If yes, please specify the product/s