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Client Experience Survey - Lighthouse Capital Limited
We’d love your feedback to help us serve you better
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1.
Name:
(Required.)
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2.
Gender
(Required.)
Male
Female
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3.
How long have you been a client of Lighthouse?
(Required.)
0-2 years
2-5 years
5-10 years
Over 10 years
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4.
How did you first hear about Lighthouse?
(Required.)
Word of mouth (family, friends, colleagues)
Social media (Instagram, LinkedIn, Facebook, X/Twitter)
Online search (Google, Bing, etc.)
Email newsletter
A physical branch/office
Our website
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5.
What made you decide to open an account with us?
(Required.)
Recommendation
Investment opportunities
Customer service experience
Physical presence (office or representative)
Other (please specify)
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6.
Which Lighthouse Capital services do you currently use? (Select all that apply)
(Required.)
Securities trading
Loans or placements
Investment products
Investment advisory
Fixed income/bonds
Other (please specify)
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7.
How would you rate our customer service?
(Required.)
1 – Very Poor
2 – Poor
3 – Average
4 – Good
5 – Excellent
1 – Very Poor
2 – Poor
3 – Average
4 – Good
5 – Excellent
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8.
How did you interact with us during the account opening process?
(Required.)
Website
Physical office visit
Phone call
Email
Social media direct message
Other (please specify)
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9.
On average, how long does it take for your requests to be processed?
(Required.)
Same day
1–2 working days
3–5 working days
More than 5 working days
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10.
How would you rate your overall experience opening an account with Lighthouse Capital?
(Required.)
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
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11.
On a scale of 0 to 10, how likely are you to recommend Lighthouse Capital to a friend or colleague?
(0 = Not at all likely, 10 = Extremely likely)
(Required.)
0
10
Clear
Thank you for your time and feedback. We appreciate your support and look forward to serve you better.