Is Your ERP Solution Propelling Your Business Forward—or Anchoring it Down?

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* 1. Your current ERP system was originally implemented:

Less than 2 years

2-5 years ago

5-10 years ago

More than 10 years ago

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* 2. Your ERP software was last updated:

Within the last year

Within the last two years

I don't know

Not applicable

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* 3. Your current ERP system is available:

Almost all of the time

Frequently, but not all of the time

Rarely

Not at all

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* 4. To what extent are your processes documented?

All processes are fully documented and current

We have some processes documented but not all

We have documented processes, but they haven't been updated in a few years

We have no documented processes

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* 5. How aligned are your processes and ERP system?

We developed our processes and tailored our ERP system to fit the new processes

We heavily customized our ERP to fit our existing processes

We heavily modified our processes to fit a plain vanilla (i.e., out-of-the-box) ERP system

Our processes and system are not well aligned

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* 6. How engaged and supportive was your staff during system development?

System users were fully engaged in and responsible for the design, development and implementation of our system

System users worked alongside outside contractors, but had limited input into and responsibility for design, development and implementation

System users were involved in components of design, development and implementation, but had limited input and no responsibility for success

System users were not involved in our ERP implementation

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* 7. To what extent do you currently have resources committed to your system and success?

We have designated super users (i.e., experts) who are fully trained and accessible in all areas that our ERP system supports

We have some designated super users who are trained in many areas that our ERP system supports

We have no super users and have some users who are partially trained in some of the areas that our ERP system supports

Our system users require additional training to stay current on the system

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* 8. How clear is the business case for your ERP?

We have a clear business case that is current, and we have achieved some of our objectives

We have an unclear business case that is out of date, and we have achieved none of our objectives

We don't have a current business case

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* 9. What value has your ERP system generated for your organization?

Our ERP has generated significant value, far beyond its acquisition costs and recurring maintenance costs

Our ERP system has basically broken even over its lifetime

Our ERP has generated value, but not sufficient value to justify the acquisition and maintenance costs

Our ERP system has generated limited value

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* 10. If you would like additional data on how your answers compared to others in our survey – or if you would like to have a conversation about best practices in ERP selection, implementation and maintenance, please enter your contact information below.

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