Please help all of us at Elk RiverMunicipal Utilities (ERMU) be the best we can be in providing our customers with exceptional services. As part of our ongoing evaluation of ourselves, we ask that you provide feedback on the questions below. At ERMU our vision is to provide exceptional services and value to those we serve. Thank you for allowing us the opportunity to serve you!
How respectful is Elk River Municipal Utilities' staff?

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* 1. How respectful is Elk River Municipal Utilities' staff?

How well does Elk River Municipal Utilities communicate with you?

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* 2. How well does Elk River Municipal Utilities communicate with you?

Do you think Elk River Municipal Utilities staff is knowledgeable about its programs and services?

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* 3. Do you think Elk River Municipal Utilities staff is knowledgeable about its programs and services?

Do you feel Elk River Municipal Utilities is innovative in providing services? i.e. newsletters, online account management, payment options, etc.

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* 4. Do you feel Elk River Municipal Utilities is innovative in providing services? i.e. newsletters, online account management, payment options, etc.

How would you rate our online billing system?

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* 5. How would you rate our online billing system?

How would you rate our after-hours call service?

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* 6. How would you rate our after-hours call service?

Does Elk River Municipal Utilities respond to your needs in a timely manner?

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* 7. Does Elk River Municipal Utilities respond to your needs in a timely manner?

What is your preferred social media platform for news, events, informational articles, etcetera?

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* 8. What is your preferred social media platform for news, events, informational articles, etcetera?

What additional comments or questions do you have? Please provide contact information if you would like us to contact you.

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* 9. What additional comments or questions do you have? Please provide contact information if you would like us to contact you.

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