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How are you reconnecting with your customers?
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1.
How are you reconnecting with your customers? (check all that apply)
(Required.)
Social Media
Webinars
Tradeshows
Customer Appreciation Events
Email Campaigns
Direct Mail
Telephone
Face-to-Face Meetings
Virtual Meetings
Other (please specify)
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2.
In the next six months, what is your top priority for reconnecting with customers?
(Required.)
Increased onsite operating capacity
Shift some or all business operations online
Offer discounts or other sales promotions
Hire more staff (sales, customer service, etc.)
Don’t need to change anything — business operating normally
Organize virtual events/conferences
Invest more in social media
Give back to the community (e.g. take part in programs to help those who suffered during the pandemic).
Other (please specify)
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3.
Do you expect your business to return to normal operations, and if so, when?
(Required.)
Within one month
2-3 months
4-6 months
More than 6 months
Operations didn’t change during pandemic
I don’t expect my business to return to normal operations
4.
Do you have a story about your business you’d like to share? We’d love to hear it!
5.
If you provided a story and would like to be considered for our SMB Podcast series, please let us know who you are. (OPTIONAL)
Name
Company
Country
Email Address
Phone Number
