Client/Family and Service Provider Survey

The Yellowknife Association for Community Living is always reviewing our services to ensure that we are best meeting the needs of individuals with intellectual and other disabilities and their families. We would like some feedback from you about the services we offer, how they meet needs and where there may be gaps.

The survey will take less than seven minutes to complete.

If you would rather complete the survey in person, please contact us at info@ykacl.ca or 920-2644 and we will have our independent survey compiler contact you.

Question Title

* What is your connection to the following YKACL Services you are familiar with?
Please mark all that apply:

Employment Supports/Employability

I am aware

I have referred people to

I or a family member have used

I or a family member currently use

Question Title

* Literacy class for adults

I am aware

I have referred people to

I or a family member have used

I or a family member currently use

Question Title

* Youth Employment Services (YES Group)

I am aware

I have referred people to

I or a family member have used

I or a family member currently use

Question Title

* Supported Living

I am aware

I have referred people to

I or a family member have used

I or a family member currently use

Question Title

* Respite

I am aware

I have referred people to

I or a family member have used

I or a family member currently use

Question Title

* Business Services (recycling/poster delivery etc.)

I am aware

I have referred people to

I or a family member have used

I or a family member currently use

Question Title

* Social Groups for teens and young adults (including summer program)

I am aware

I have referred people to

I or a family member have used

I or a family member currently use

Question Title

* Peer Support Group for Adults with Disabilities (Tuesday evenings)

I am aware

I have referred people to

I or a family member have used

I or a family member currently use

Question Title

* Outreach Services for adults with disabilities

I am aware

I have referred people to

I or a family member have used

I or a family member currently use

Question Title

* Skills Training employment and skills service

I am aware

I have referred people to

I or a family member have used

I or a family member currently use

Question Title

* Information for parents and family members

I am aware

I have referred people to

I or a family member have used

I or a family member currently use

Question Title

* How likely is it that you would recommend the YKACL service/services you used to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

0

1

2

3

4

5

6

7

8

9

10

Not at all likely - 0

1

2

3

4

5

6

7

8

9

Extremely likely - 10

Question Title

* What things about these services were you happy with?

Question Title

* What improvements could be made to make the service more useful for you or those you refer?

Question Title

* Are there any services currently not offered that would be helpful for you/your family member/those you refer? If yes, please tell us what new services you would like to see?

Question Title

* What services will be most important for you/your family member/those you refer in the next five years?

Question Title

* Demographic information (optional)
I am (mark all that apply):

A family member of a person with a disability

A person with a disability

A person who would refer individuals to a service

A person who would seek information/advice on supporting a person with a disability

Question Title

* If you have a family member with a disability, what age group are they currently in?

Infant to age 13

Age 14 to 19

Adult

Over 70

Question Title

* If we would like more information about your comments and suggestions and you are willing to be contracted, please provide an email or phone number where we can reach you.