* 1. Why did you visit ferries-booking.com?

* 2. Did you successfully find what you were looking for?

* 3. How did you find out about ferries-booking.com?

* 4. Have you ever contacted the customer service of ferries-booking.com; If so, which of the following ways?

* 5. Rate from 1 (worst) to 3 (best) your experience with ferries-booking.com for each of the following:

  1 2 3
Waiting time
Service speed
Service quality

* 6. What is most important for you when selecting an online travel agency? (1 = little importance, 3 = high importance):

  1 2 3
Service when communicating
Easy search and navigation

* 7. Do you know any other online travel agency which provides more information, has better navigation and is more reliable?

* 8. In your opinion, why was it easy / difficult to find the information you needed?

* 9. Is there anything you would like to change or improve in the way we assist you?