Talking Book and Braille Service – User Survey Please complete the short survey below of the Talking Book and Braille Service (TBBS) of the Illinois State Library. Question Title * 1. First Name, Last Name (Optional) Question Title * 2. Please indicate if you are a: Patron or user Family member (answering on behalf of a user of the service) Caregiver/Service provider (answering on behalf of a user) Question Title * 3. How did you learn about the Talking Book and Braille Service? Friend or Relative Doctor, Optometrist, Health Care Provider Government agency (VA, Dept. of Aging, etc.) Social Worker or rehabilitation counselor Public library Do not remember Other (please specify) Question Title * 4. During the past year have you contacted TBBS with questions, book or magazine requests, or other services? Yes - Typically spoke with a Readers’ Advisor Yes -- Typically leave a voice mail Other - email, fax, letter No Question Title * 5. If you have left a voice mail in the past, was it returned in a timely manner? Most of the time Sometimes Never Not Applicable Question Title * 6. How would you rate the service you received?1 - Not Helpful; 5 - Very Helpful 1 2 3 4 5 1 2 3 4 5 Question Title * 7. Do you have easy access to a computer, a mobile device, and the internet? (Select all that apply) Personal computer and/or mobile device Internet Neither Question Title * 8. In what ways do you benefit from using the talking book service? (Select all that apply) Recreation/pleasure reading/entertainment Companionship/quality of life Education/school Spiritual enrichment/religion Current events/staying Informed and connecting with others Work/self Improvement/professional development Magazines Other (please specify) Question Title * 9. The TBBS with the Illinois State Library has a monthly book club via phone. Are you... Interested in the book club Already participating in the book club Not interested Question Title * 10. TBBS is considering creating a new newsletter with information on services and book recommendations. Would you be interested in receiving the newsletter? Interested in receiving a newsletter Not Interested in a newsletter Question Title * 11. Do you have access to audio books from sources other than the TBBS? No Not sure Yes, what other source ( i.e. Libby/Overdrive, Cloud Library, Boundless, Audible, Hoopla, Spotify, Amazon): Question Title * 12. Do you feel that the talking book service is important to your mental health? Yes, Very Important Yes, Somewhat Important No, Not Important I Don't Know/Prefer Not to Answer Question Title * 13. Have you heard of BARD (Braille and Audio Reading Download) from National Library Service, and do you use it? Never heard of BARD Yes - Use BARD No - don't use BARD Question Title * 14. Would you like to receive more information about BARD? Yes No Question Title * 15. Do you use? (Select all that apply) Digital Books Magazines NFB Newsline Boundless Audio Books Print Braille Books Braille eReader Music or scores Other (please specify) Question Title * 16. Do you regularly have any of the following problems receiving materials from the library? (Select all that apply) Materials arrive late Requested materials not received Unwanted materials are received Materials are damaged in the mail Materials are not delivered by the post office No Issues with the Mail Other (please specify) Question Title * 17. Please rate the overall quality of service you have received from TBBS. Thank you for your feedback, if you have any questions or concerns, please reach out to the Illinois State Library Talking Book and Braille Service: (800) 426-0709, (217) 785-0022, or email, ISLTBBS@ilsos.gov. Question Title * 18. This is your chance to provide, any comments, suggestion or other information related to the service below: Done