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ABTA Skills Survey

ABTA would like to invite as many ABTA members as possible to take part in our annual skills and recruitment survey. This will help us to understand the skills and recruitment needs of our members and help our work towards addressing those needs.

If you aren’t the right person in your company to fill this in, please pass it on to the relevant person.

Please add your comments where you can. It helps us to understand your issues in this area and ensure we are capturing the right information.

Please respond by 15 December by 5 pm.
1.Please enter your ABTA member number
Recruitment
2.To what extent has your organisation experienced challenges in recruiting for open positions within the last 6-12 months?
Not at all challenging
Slightly challenging
Moderately challenging
Very challenging
Extremely challenging
3.If you selected "Slightly challenging" or higher, please specify the job roles for which you have encountered the most significant recruitment difficulties. (Select all that apply):
Current Skills Gaps
4.In which of the following areas do you believe your business currently faces the most significant skills gaps? (Select all that apply)
5.What strategies or initiatives is your business currently employing to address the skills gaps identified above?
Future Skills Gaps
6.Considering the evolving landscape of the travel industry over the next 5-10 years (e.g., technological advancements, sustainability concerns, changing customer expectations), what key skill areas do you anticipate becoming critical challenges for your business? Please be as specific as possible.
7.What initial steps or considerations is your organisation undertaking or exploring to prepare for these anticipated skills challenges in the next 5-10 years?
8.Looking further ahead (10-20 years), and considering potential long-term shifts in the travel sector, what fundamentally different skills or expertise might your workforce require?
9.What long-term strategies or philosophies is your organisation beginning to consider to ensure it can adapt to these more distant future skill demands?
Apprenticeships
10.Has your business ever offered apprenticeships?
11.Does your business currently offer apprenticeships?
12.If you currently offer apprenticeships, please specify the type(s) of apprenticeships you provide.
13.Are you currently paying the apprenticeship levy?
14.If your business does not currently offer apprenticeships, what are the primary reasons for this? (Select all that apply)
15.What is your overall view of the current apprenticeship system in England?
Very Negative
Negative
Neutral
Positive
Very Positive
16.Please briefly explain the reasons for your view.
17.Does your business uitilise any of the following :
18.What has been your experience of using any of the above?
19.If your business in Scotland, Wales, or Northern Ireland does not currently utilise publicly funded apprenticeship programs, what are the main reasons for this? (Select all that apply)
20.What is your overall view of the current apprenticeship system in [Scotland / Wales / Northern Ireland]?
Very Negative
Negative
Neutral
Positive
Very Positive
21.Please briefly explain the reasons for your view.
Graduates
22.Does your business currently offer any formal placement or graduate programs?
23.If yes, please indicate which type(s) of program your business offers (Select all that apply):
24.For the placement and/or graduate programs your business offers, how would you rate your overall experience in terms of (for each, use a sliding scale from 1 - Very Negative to 5 - Very Positive):
1 - Very Negative
2
3
4
5 - Very Positive
Quality of candidates attracted
Contribution of participants to your business
Ease of program administration
Return on investment (e.g., talent retention, skill development)
25.Please provide any specific comments or examples to elaborate on your ratings above.
26.If your business does not currently offer placement or graduate programs, are there any plans to introduce such programs in the next 1-2 years?
27.What are the key drivers behind considering these programs?
School leavers
28.Thinking about your experience employing school leavers in your business, please rate the following aspects on a scale of 1 (Very Negative) to 5 (Very Positive):
1
2
3
4
5
Their foundational skills (e.g., literacy, numeracy, IT skills)
Their work ethic and attitude
Their adaptability and willingness to learn
The ease of integrating them into your team
Their long-term potential within your organisation
29.Please provide any specific examples or comments to elaborate on your ratings above.
Engagement with local schools and colleges
30.Does your business currently engage with local schools and/or colleges?
31.If yes, in what ways does your business engage with local schools and/or colleges? (Select all that apply):
32.If no, what are the primary reasons your business does not currently engage with local schools and/or colleges? (Select all that apply):
Engagement with universities
33.Does your business currently engage with any local universities?
34.If yes, in what ways does your business engage with local universities? (Select all that apply):
35.If no, what are the primary reasons your business does not currently engage with local universities? (Select all that apply)
36.Does your business currently engage with universities located outside of your immediate local area?
37.If yes, what form does this engagement primarily take? (Select all that apply)
ABTA Training

Please find training events here: https://www.abta.com/events/conferences-seminars-and-events
38.Have you/your colleagues completed any of the online courses on ABTA’s Knowledge Zone? If yes, which ones?
39.Have you/your colleagues completed any face-to-face training sessions offered by ABTA? If yes, which ones?
40.If not, why not?
ABTA Careers
41.Are you aware of ABTA’s #BePartofTravel hashtag aimed at promoting careers in travel?
42.Are you aware of ABTA’s Education Partners, including our ABTA Student Reps and Summer Internship programme?
43.How do you think ABTA should promote careers in the travel industry?