Residential Water Meter Program Survey

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* 1. Are you a

Homeowner

Tenant

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* 2. How did you schedule your appointment?

I called Bevan Bros.

Bevan Bros. called me

Submitted an application at City Hall and Bevan Bros. contacted me

Other (please specify)

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* 3. Did the installation team arrive on time for the appointment?

Yes

If No, how long after the scheduled time did they arrive?

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* 4. Did the installation team explain the meter installation process to you before the work started?

Yes

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* 5. Did the installation team (Check all that apply)

Identify themselves before going into your home?

Explain how to read the meter?

Explain the purpose of the flow indicator?

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* 6. Did the installation team identify any leaks in your home?

Yes

If Yes, Please specify the type of leak that was found? (Examples: leaking faucet, leaking toilet, leaking pipes/valves)

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* 7. Overall, how would you rate the courtesy of the installation team?

Excellent

Very good

Good

Fair

Poor

Explain why you gave this rating.

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* 8. How did you hear about this program?

Letter from Bevan Bros. and City of Charlottetown

Word of mouth

Other (please specify)

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* 9. Did you receive a brochure on the Residential Water Meter Program?

Yes

If Yes, did you find the brochure informative? Please explain.

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* 10. Additional comments or suggestions are welcomed. Please let us know your thoughts e.g. ways to improve scheduling, ways to improve communication/customer service.

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* 11. Which of the following programs did you know that the City of Charlottetown offers?

Showerhead exchange

Clothes washer rebate

Did not know of any programs

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* 12. Are you making efforts to conserve water in your home?

Yes

Please explain your answer.