Customer Satisfaction Survey
Listening to customers has always been important to us. Your feedback will help us better serve people like you!
1.
How long have you been a customer of Martinizing Dry Cleaning?
Less than six months
Six months to a year
1 - 2 years
More than 2 years
I am not a customer
2.
Which of the following products have you purchased from Martinizing Dry Cleaning before? (Please select all that apply.)
Dry Cleaning
Shirt Laundering
Pressing
Wash and Fold
Other
3.
Overall, how satisfied are you with Martinizing Dry Cleaning?
Extremely satisfied
Very satisfied
Somewhat satisfied
Not so satisfied
Not satisfied at all
4.
How well does our services meet your needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
5.
How would you rate the quality of our services?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
6.
How would you rate the value for money of our services?
Excellent
Above average
Average
Below average
Poor
7.
How responsive have we been to your questions or concerns?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
8.
How likely are you to recommend Martinizing Dry Cleaning to a friend or colleague?
Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely
9.
Do you have any other comments, questions, or concerns?