Help improve our Member Services Apr 2013

Question Title

The Contact Centre Institute of NZ (CCiNZ) was established to fufill the need for a national body to SUPPORT, EDUCATE and ENGAGE professionals in the New Zealand Contact Centre Industry.

We appreciate you taking the time to give us feedback on what you would like to see CCiNZ doing more of.

Everyone who completes the survey will into a draw to win complimentary pass to our next CCiNZ event in your area.

Question Title

* 1. Thinking about the types of events you would like to see from CCiNZ, please could you rate the following as to how interested you would be (1= low interest and 5= High interest):

	Very low Interest	Low Interest	Good Interest	High Interest	Very high Interest
Site visits at other Contact Centre’s	Site visits at other Contact Centre’s Very low Interest	Site visits at other Contact Centre’s Low Interest	Site visits at other Contact Centre’s Good Interest	Site visits at other Contact Centre’s High Interest	Site visits at other Contact Centre’s Very high Interest
Breakfast networking sessions with speakers on specific topics	Breakfast networking sessions with speakers on specific topics Very low Interest	Breakfast networking sessions with speakers on specific topics Low Interest	Breakfast networking sessions with speakers on specific topics Good Interest	Breakfast networking sessions with speakers on specific topics High Interest	Breakfast networking sessions with speakers on specific topics Very high Interest
Lunch time networking sessions with speakers on specific topics	Lunch time networking sessions with speakers on specific topics Very low Interest	Lunch time networking sessions with speakers on specific topics Low Interest	Lunch time networking sessions with speakers on specific topics Good Interest	Lunch time networking sessions with speakers on specific topics High Interest	Lunch time networking sessions with speakers on specific topics Very high Interest
After 5 networking sessions with speakers on specific topics	After 5 networking sessions with speakers on specific topics Very low Interest	After 5 networking sessions with speakers on specific topics Low Interest	After 5 networking sessions with speakers on specific topics Good Interest	After 5 networking sessions with speakers on specific topics High Interest	After 5 networking sessions with speakers on specific topics Very high Interest
Short training sessions on specific topics	Short training sessions on specific topics Very low Interest	Short training sessions on specific topics Low Interest	Short training sessions on specific topics Good Interest	Short training sessions on specific topics High Interest	Short training sessions on specific topics Very high Interest

Other (please specify)

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* 2. If CCiNZ were to put on short training sessions (45- 60 minutes) that were very low cost or free, which of the following topics would you be keen to see (Tick all that apply)

Managing change

Getting people behind the vision and values of the organisation

Dealing with conflict

Coaching staff members

Workforce management trends and metrics

Business performance reporting trends

Other (please specify)

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* 3. In your contact centre, what are the top one or two issues that are currently bugging you / occupying your time?

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* 4. The CCiNZ conference is scheduled for September this year. Are you likley to attend?

Yes

Not yet confirmed

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* 5. Which of the following would you like to see at the conference (Tick all that apply)

Additional session on visiting other centres

½ day option for Team Leaders

Sessions for CSRs

More focus on the Contact Centre Manager’s role

Other (please specify)