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* 1. How likely is it that you would recommend YHB to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY

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* 2. My phone calls and emails are (always, usually, sometimes, or never) returned within 24 hours.

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* 3. YHB (always, usually, sometimes, or never) delivers high quality, error-free work.

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* 4. YHB’s services are (always, usually, sometimes, or never) a good value, given the cost.

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* 5. YHB (always, usually, sometimes, or never) has a thorough understanding of my needs.

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* 6. YHB is (always, usually, sometimes, or never) proactive in their approach to helping me.

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* 7. What is one thing YHB could be doing differently to increase the value you receive from us? (optional)

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* 8. What can YHB do to help you reach your goals (personal or business)? (optional)

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* 9. Your Name (optional)

T