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2026: We’re Committed to Serving You Better

Thank you for taking part in our survey

We’re looking for ways to improve our products and services to better meet your needs. Your feedback is incredibly valuable to us, and we appreciate you taking the time to complete this short, confidential survey.

Your exclusive reward will reveal on completion of the survey.
1.
On a scale of 0 to 10,
How likely is it that you would recommend Nkuku to your friends and family?
0 for Not at all likely, 10 for Extremely likely
(Required.)
Not at all likelyExtremely likely
2.Tell us why you gave this score?
3.Where did you make your purchase(Required.)
4.What type of items did you purchase? (Select all that apply)(Required.)
5.Why did you choose Nkuku for this purchase?(Required.)
6.How satisfied are you with the quality of the products you purchased?(Required.)
7.Did the products meet your expectations based on the display/description?(Required.)
8.How satisfied were you on each of the below(Required.)
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Extremely Satisfied
Ease of finding what you need
Helpfulness of staff (if applicable)
Checkout / purchase experience
Browsing experience
Delivery/Shipping Experience
9.Have you returned or exchanged a product with us recently?(Required.)
10.If yes, how was the experience?
11.What words come to mind when you think of Nkuku?(Required.)
12.What do you think sets us apart from other homewares retailers?(Required.)
13.What would make you shop with us again /more often?(Required.)
14.Are there any products or categories you'd love to see us offer in the future?
15.Which other homeware or lifestyle brands do you regularly shop with?
16.If we were to open a new Nkuku store, which town or city would you love to see us in?
17.Where do you typically find inspiration for your home style?(Required.)
18.Which of the following lifestyle magazines do you read regularly?
19.Do you regularly read any newspapers? If so, which ones?
20.Which of the following best describes your age group?
21.How many people currently live in your household?
22.Do you have any children living at home?
23.How would you describe your current attitude toward spending on homewares or furniture?
24.Can you remember where you first heard about Nkuku? (e.g. Word of mouth, social media, magazine, online ad, visited store, gift, etc.)
25.We're proud to be a certified B-Corp and are continuously exploring new ways to enhance our sustainability efforts—while also learning what’s most important to you.

Does sustainability influence your choice of brands when shopping for home furnishings and accessories?
26.How important are the following aspects of a business’s sustainability efforts to you
Very Important
Somewhat Important
Not Important
Use of sustainable or recycled materials
Ethical labour practices and fair wages
Carbon footprint reduction / climate impact
Eco-friendly packaging
Local or small-batch production
Product durability and longevity
Giving back to environmental or community causes
Eco-friendly courier options
27.Any suggestions or ideas you’d like to share?(Required.)