Help us improve the City of Atlanta's website!

We are currently undertaking an effort to make the website more user-friendly and easy-to-navigate for residents and businesses.

This survey will ask about your experience using and your recommendations for how we could improve the site to better meet your needs. There are also a few demographic questions geared toward helping us understand the range of visitors to the website.

All questions are optional.

Please be sure to visit before taking the survey.


1. Overall, how would you rate the City of Atlanta's website?

2. How often do you visit

3. What are the primary reasons you visit the City of Atlanta's website?

4. During your most recent visit to the website, how did you find what you were looking for?

5. Based on your experience using the website today, please rate the following:

  Strongly agree Somewhat agree Somewhat disagree Strongly disagree N/A
It was easy to find the information I was looking for.
The information was accurate and/or up-to-date.
The information was written in a way that was simple and easy-to-understand.
The information provided me with a clear understanding of everything I need to do to prepare for an application with the City of Atlanta (e.g., licensing, permitting, new water account, etc.)
The online payment tool was functional and easy-to-use (if you made a payment through the website)

6. What types of information or services would you like to see on the website that are currently missing?

7. Please offer general comments and recommendations for improving the website.

8. Age Group

9. In what zip code do you live?

10. If you own a business, in what zip code is it located?

11. Do you have high-speed internet in your home?

12. Do you have a smartphone or tablet?

13. Are you currently a City of Atlanta employee?

14. Help us design a truly great city website! If you're interested in learning more about opportunities to participate in future usability studies, please provide your email.