CUSTOMER SATISFACTION SURVEY

Question Title

* 1. What action did you complete with us?

I filed a report or searched for filing instructions.

I filed a claim or searched for property.

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* 2. How did you communicate with us? (check any that apply)

In Person

By Mail

Telephone

Email

Website

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* 3. For the next five questions, circle the number that best describes your experience.

	1 (Strongly Disagree)	2 (Disagree)	3 (Neutral)	4 (Agree)	5 (Strongly Agree)
My interaction with the Arizona Unclaimed Property Program was successful.	My interaction with the Arizona Unclaimed Property Program was successful. 1 (Strongly Disagree)	My interaction with the Arizona Unclaimed Property Program was successful. 2 (Disagree)	My interaction with the Arizona Unclaimed Property Program was successful. 3 (Neutral)	My interaction with the Arizona Unclaimed Property Program was successful. 4 (Agree)	My interaction with the Arizona Unclaimed Property Program was successful. 5 (Strongly Agree)
I was provided with clear and useful information; forms and instructions were accessible.?	I was provided with clear and useful information; forms and instructions were accessible.? 1 (Strongly Disagree)	I was provided with clear and useful information; forms and instructions were accessible.? 2 (Disagree)	I was provided with clear and useful information; forms and instructions were accessible.? 3 (Neutral)	I was provided with clear and useful information; forms and instructions were accessible.? 4 (Agree)	I was provided with clear and useful information; forms and instructions were accessible.? 5 (Strongly Agree)
I was treated with courtesy and respect.	I was treated with courtesy and respect. 1 (Strongly Disagree)	I was treated with courtesy and respect. 2 (Disagree)	I was treated with courtesy and respect. 3 (Neutral)	I was treated with courtesy and respect. 4 (Agree)	I was treated with courtesy and respect. 5 (Strongly Agree)
Arizona Unclaimed Property Program Staff were responsive and I was able to complete my transaction in a timely manner.	Arizona Unclaimed Property Program Staff were responsive and I was able to complete my transaction in a timely manner. 1 (Strongly Disagree)	Arizona Unclaimed Property Program Staff were responsive and I was able to complete my transaction in a timely manner. 2 (Disagree)	Arizona Unclaimed Property Program Staff were responsive and I was able to complete my transaction in a timely manner. 3 (Neutral)	Arizona Unclaimed Property Program Staff were responsive and I was able to complete my transaction in a timely manner. 4 (Agree)	Arizona Unclaimed Property Program Staff were responsive and I was able to complete my transaction in a timely manner. 5 (Strongly Agree)
Arizona Unclaimed Property Staff that I interacted with were professional and knowledgeable.	Arizona Unclaimed Property Staff that I interacted with were professional and knowledgeable. 1 (Strongly Disagree)	Arizona Unclaimed Property Staff that I interacted with were professional and knowledgeable. 2 (Disagree)	Arizona Unclaimed Property Staff that I interacted with were professional and knowledgeable. 3 (Neutral)	Arizona Unclaimed Property Staff that I interacted with were professional and knowledgeable. 4 (Agree)	Arizona Unclaimed Property Staff that I interacted with were professional and knowledgeable. 5 (Strongly Agree)

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* 4. What would you change about the Arizona Unclaimed Property Program and why?

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* 5. What are a few words you would use to describe your experience with the Arizona Unclaimed Property
Program?