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CUSTOMER SATISFACTION SURVEY
1.
What action did you complete with us?
I filed a report or searched for filing instructions.
I filed a claim or searched for property.
2.
How did you communicate with us? (check any that apply)
In Person
By Mail
Telephone
Email
Website
3.
For the next five questions, circle the number that best describes your experience.
1
(Strongly Disagree)
2
(Disagree)
3
(Neutral)
4
(Agree)
5
(Strongly Agree)
My interaction with the Arizona Unclaimed Property Program was successful.
1
(Strongly Disagree)
2
(Disagree)
3
(Neutral)
4
(Agree)
5
(Strongly Agree)
I was provided with clear and useful information; forms and instructions were accessible.?
1
(Strongly Disagree)
2
(Disagree)
3
(Neutral)
4
(Agree)
5
(Strongly Agree)
I was treated with courtesy and respect.
1
(Strongly Disagree)
2
(Disagree)
3
(Neutral)
4
(Agree)
5
(Strongly Agree)
Arizona Unclaimed Property Program Staff were responsive and I was able to complete my transaction in a timely manner.
1
(Strongly Disagree)
2
(Disagree)
3
(Neutral)
4
(Agree)
5
(Strongly Agree)
Arizona Unclaimed Property Staff that I interacted with were professional and knowledgeable.
1
(Strongly Disagree)
2
(Disagree)
3
(Neutral)
4
(Agree)
5
(Strongly Agree)
4.
What would you change about the Arizona Unclaimed Property Program and why?
5.
What are a few words you would use to describe your experience with the Arizona Unclaimed Property
Program?