We want to change the way financial institutions serve you and your communities!

The Prosperity Agenda is interested in hearing about how you feel like financial institutions in the King and South King County are serving you and your community. Those who participate have the opportunity to win a $50 Safeway gift card! Please note: Only those in Washington State are eligible to win a gift card.

Select a financial institution you’ve had or currently have a banking relationship with. Then please read each of the following statements and let us know how strongly you agree or disagree with each statement with the financial institution you selected in mind.
 
Please note: These results will be reviewed by a third-party organization and will not affect in any way your membership or services with your financial institution.

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* 1. I will be providing feedback on_________________ today. (Select one financial institution below.)

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* 2. What is your relationship with this financial institution?

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* 3. There are employees at this financial institution who look like me.

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* 4. In general, I trust this financial institution.

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* 5. This financial institution listens to the questions or suggestions I give them.

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* 6. This financial instituion responds to the questions or suggestions I give them.

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* 7. This financial institution is clear and consistent when communicating with customers in-person or on the phone.

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* 8. The fee structures for different financial products and services are clear and easy to understand.

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* 9. I can easily find information for different financial products and tools on their website.

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* 10. This financial institution reaches out and connects to people in my community.

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* 11. When I interact with a representative from this financial institution, I feel respected and understood.

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* 12. This financial instituion offers the financial products and services I need.

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* 13. From my perspective, this financial institution is a good fit for (please check all that apply):

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* 14. I can get information from this financial institution in my native language on multiple platforms (phone/in-person/online.

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* 15. If I had to guess, this financial institution supports about ______________ different languages in total. (Please fill in the comment box with a number)

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* 16. What is your country of birth?

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* 17. What is your native language?


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* 18. What county do you live in?


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