Collingwood Fire Department - Stakeholders Survey

Fire Services Master Plan

The Collingwood Fire Department (CFD) has a proud tradition of assisting residents and effectively responding to emergencies.

The Fire Department consists of a team of dedicated full-time and volunteer personnel that responds to emergencies and calls for assistance.

In our ongoing efforts to ensure that we are meeting the needs of our community, we are creating a 10-year community-driven Fire Services Master Plan to guide operational improvements and enhance service delivery throughout the community.

The objective of the Master Plan is to examine, research, and review all aspects of the Fire Department operations, planning, fire prevention, training and education, communications, apparatus and equipment, maintenance, human resources, station suitability (accommodations), budgets, and large-scale emergency preparedness.

To accomplish this, we have engaged the Emergency Management Group (EMG) to assist us with this initiative. EMG is a consulting firm that has worked with many fire departments in developing their master fire plans, station assessments, and fire service reviews.

To successfully gather feedback, we ask that you take the time to complete this survey. Your confidential responses will help to ensure focused action that continues to meet the diverse needs of all residents.

Please complete the survey by August 31st, 2023.

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* 1. What is your general impression of the Collingwood Fire Department concerning its level of professionalism, community safety, Fire Prevention and Public Education programs?

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* 2. Have you had any interaction with the CFD staff?

Yes

No, please move on to Question #5

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* 3. Where was this interaction? Was it located at a: (select all that apply)

Fire

Medical emergency

Motor vehicle accident

Technical rescue, i.e., ice/water, confined space, trench

Hazardous materials incident

School/community college setting

Community fair/event

Verbal interaction at a non-emergency incident

Home visit

Celebration event

Tour of a fire station/open house

Smoke and/or CO alarm incident

Faulty fire alarm incident

Unknown odour incident

Natural gas/propane leak or smell

During a fire inspection

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* 4. How did you find this interaction?

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* 5. How important are the following statements to you:

	Very Important	Important	Somewhat Important	Not Very Important	Not Important At All
How quickly the Fire Department gets to me if I have an emergency	How quickly the Fire Department gets to me if I have an emergency Very Important	How quickly the Fire Department gets to me if I have an emergency Important	How quickly the Fire Department gets to me if I have an emergency Somewhat Important	How quickly the Fire Department gets to me if I have an emergency Not Very Important	How quickly the Fire Department gets to me if I have an emergency Not Important At All
Whether the Fire Department will visit my home to give me safety advice, smoke/CO alarm info	Whether the Fire Department will visit my home to give me safety advice, smoke/CO alarm info Very Important	Whether the Fire Department will visit my home to give me safety advice, smoke/CO alarm info Important	Whether the Fire Department will visit my home to give me safety advice, smoke/CO alarm info Somewhat Important	Whether the Fire Department will visit my home to give me safety advice, smoke/CO alarm info Not Very Important	Whether the Fire Department will visit my home to give me safety advice, smoke/CO alarm info Not Important At All
How much the Fire Department costs me as a taxpayer	How much the Fire Department costs me as a taxpayer Very Important	How much the Fire Department costs me as a taxpayer Important	How much the Fire Department costs me as a taxpayer Somewhat Important	How much the Fire Department costs me as a taxpayer Not Very Important	How much the Fire Department costs me as a taxpayer Not Important At All
How often the Fire Department provides community training opportunities (e.g., fire extinguisher training; school safety programs; smoke alarms; fire escape planning)	How often the Fire Department provides community training opportunities (e.g., fire extinguisher training; school safety programs; smoke alarms; fire escape planning) Very Important	How often the Fire Department provides community training opportunities (e.g., fire extinguisher training; school safety programs; smoke alarms; fire escape planning) Important	How often the Fire Department provides community training opportunities (e.g., fire extinguisher training; school safety programs; smoke alarms; fire escape planning) Somewhat Important	How often the Fire Department provides community training opportunities (e.g., fire extinguisher training; school safety programs; smoke alarms; fire escape planning) Not Very Important	How often the Fire Department provides community training opportunities (e.g., fire extinguisher training; school safety programs; smoke alarms; fire escape planning) Not Important At All
Timeliness to any request for non-emergency services or assistance from the Fire Department	Timeliness to any request for non-emergency services or assistance from the Fire Department Very Important	Timeliness to any request for non-emergency services or assistance from the Fire Department Important	Timeliness to any request for non-emergency services or assistance from the Fire Department Somewhat Important	Timeliness to any request for non-emergency services or assistance from the Fire Department Not Very Important	Timeliness to any request for non-emergency services or assistance from the Fire Department Not Important At All
Purchasing and maintaining new and applicable equipment	Purchasing and maintaining new and applicable equipment Very Important	Purchasing and maintaining new and applicable equipment Important	Purchasing and maintaining new and applicable equipment Somewhat Important	Purchasing and maintaining new and applicable equipment Not Very Important	Purchasing and maintaining new and applicable equipment Not Important At All
Continued and relevant training	Continued and relevant training Very Important	Continued and relevant training Important	Continued and relevant training Somewhat Important	Continued and relevant training Not Very Important	Continued and relevant training Not Important At All

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* 6. What are the top three issues facing our fire department today (i.e. barriers to providing service, more public education, etc.)?

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* 7. There are a number of core services that the CFD delivers. Which services are most important to you? Please rank in order of priority from Extremely Important to Not Important at All.

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* 8. Are there any additional services that you believe should be provided? If so, please specify (i.e., home inspections, fire extinguisher clinics, teaching first aid/ Cardiopulmonary Resuscitation (CPR) to the public, increase fire safety messaging in the media and social media venues, etc.)

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* 9. Over the next 10 years, if you could implement up to three things to improve how the CFD provides their current service levels of service, what would those things be?

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* 10. Have you directly received service from the CFD?

Yes

No, please go on to question #12

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* 11. Could you share some details of your experience and recommendations for service improvements?

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* 12. What is the most effective method of receiving fire safety messaging from the fire department?

E-mail

Facebook

Instagram

Twitter

Newspapers

Radio Public Service Ads

Community Events

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* 13. How important is it to you to see personnel employed by the CFD that reflect the diversity of the community it serves?

Extremely important

Very important

Somewhat important

Not so important

Not at all important

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* 14. What of the following should CFD prioritize to improve fire safety in the community? Select all that you believe important.

Increase fire safety education initiatives and resources.

Increase fire prevention inspections and enforcement of infractions.

Build additional fire stations to aid in lowering the time it takes to arrive.

Increase visibility at community festivals and public events.

Improve fire safety information on the Town’s website.