Neighbourhood Mental Health services in City & Hackney - LMC survey

The LMC has recently received feedback from a number of practices regarding the delivery of neighbourhood community mental health services across City & Hackney. Whilst some practices report excellent working relationships with their local teams, others have highlighted challenges relating to communication, liaison arrangements, referral processes and continuity of contacts.

The feedback received so far suggests there may be significant variation in how neighbourhood mental health services are operating across different areas. In order to better understand the current picture and identify both areas of good practice and opportunities for improvement, the LMC is seeking feedback directly from practices.

The information collected will help us to:
• Understand the consistency of service delivery across neighbourhoods.
• Identify examples of effective practice that could be shared more widely.
• Better understand any challenges relating to communication, liaison arrangements and referral management.
• Support constructive discussions with local mental health services regarding future service development and improvement.

We appreciate that practices are extremely busy, therefore we have kept the survey deliberately brief and would be grateful if one representative from each practice could complete it.

Please complete by the end of August - after this we will analyse the results

Thank you for your support.

Question Title

* 1. Which neighbourhood/PCN does your practice belong to?

Clissold Park

Hackney Downs

Hackney Marshes

London Fields

Shoreditch Park

Springfield Park

Well Street Common

Woodberry Wetlands

Question Title

* 2. How often does your practice have a mental health liaison meeting with your neighbourhood mental health team?

At least monthly

Every 2–3 months

Less than every 3 months

Meetings are scheduled but frequently cancelled

We do not currently have liaison meetings

Don't know

Question Title

* 3. Which of the following have you experienced within the last 12 months? (Select all that apply)

Delayed referral triage or response

Poor quality or insufficient triage outcome information

Difficulty obtaining advice from the mental health team

Frequent changes in neighbourhood mental health contacts

Lack of Consultant Psychiatrist involvement

Liaison meetings cancelled or not occurring

Referrals rejected unexpectedly or without clear rationale

No significant issues experienced

Other (please specify)

Question Title

* 4. Overall, how satisfied are you with your neighbourhood mental health service?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Question Title

* 5. Please share an example of something that works well currently within your neighbourhood mental health service, or one change that you feel would most improve the service for your practice.

The LMC is grateful for your feedback. Responses will be reviewed in aggregate to help identify areas of good practice, understand variation across neighbourhoods, and support constructive discussions with local mental health services regarding future service development and improvement.