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* 1. Were you greeted with a smile?

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* 2. Were you treated with respect by the staff?

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* 3. Did staff give you the time and attention that you needed?

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* 4. Did staff ask if you had any other needs?

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* 5. How long did you wait to check in for services?

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* 6. How long did you wait to meet with a Customer Service Representative?

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* 7. How would you rate the staff?

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* 8. Was the area clean and inviting?

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* 9. What service(s) are you seeking today?

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* 10. Would like to discuss your experience with a Senior Manager?

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