Ask-a-Librarian Questionnaire

Can't come into the library? Got a question about Overdrive? Need some help with RBdigital? Have another library resource-related issue?

Let us help you! Simply fill out the following survey with as much information as possible.

After receiving the completed survey, library staff will get back to you within 24-48 hours via email or phone. NOTE: Surveys submitted after 5 PM on Friday will not be reviewed until the following Monday.

If you are wanting to make a suggestion for purchase, please go to and fill out the following form instead: https://www.surveymonkey.com/r/5NRP7W8 


Questions involving checked-out material, holds, expired cards, or other related issues?  Please call YCPL Circulation--Tabb (757-890-5130) and Yorktown (757-890-5209). Current hours are as follows: Tuesday-Thursday, 10-7 PM; Friday-Saturday, 10-5 PM.

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* 1. Contact Information

Information

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* 3. Select the library resource that you are currently experiencing an issue with.

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* 6. Describe the issue you are experiencing in as much detail as possible.

Troubleshooting Questions

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* 7. What steps have you already taken to solve the current issue? Please provide as much detail as possible.

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* 8. App-related issues: are you running the latest version of the app in question on your device?

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* 9. App-related issues: have you already tried uninstalling and reinstalling the app?

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* 10. Is there any additional information pertaining to this issue that we should know?

Online Support Pages
Overdrive: https://help.overdrive.com/en-us/home.htm
Libby: https://help.libbyapp.com/index.htm
RBdigital: https://yorkcova.rbdigital.com/help


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