Ask-a-Librarian Questionnaire

Got a question about Overdrive? Need some help with RBdigital? Have another library resource-related issue?

Let us help you! 

York County Public Libraries may currently be closed to the public, but our staff is still here to answer your questions. Simply fill out the following survey with as much information as possible.

After receiving the completed survey, library staff will get back to you within 24-48 hours via email or phone. NOTE: Surveys submitted after 5 PM on Friday will not be reviewed until the following Monday.

If you require immediate assistance, please call the Tabb Library Reference desk (757-890-5120) or the Yorktown Library Reference desk (757-890-5207) between 10 AM and 5 PM Monday through Friday.

Questions involving checked-out material, holds, expired cards, or other related issues should be directed to Circulation--Tabb (757-890-5130) and Yorktown (757-890-5209)

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* 1. Contact Information

Information

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* 3. Select the library resource that you are currently experiencing an issue with.

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* 6. Describe the issue you are experiencing in as much detail as possible.

Troubleshooting Questions

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* 7. What steps have you already taken to solve the current issue? Please provide as much detail as possible.

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* 8. App-related issues: are you running the latest version of the app in question on your device?

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* 9. App-related issues: have you already tried uninstalling and reinstalling the app?

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* 10. Is there any additional information pertaining to this issue that we should know?

Online Support Pages
Overdrive: https://help.overdrive.com/en-us/home.htm
Libby: https://help.libbyapp.com/index.htm
RBdigital: https://yorkcova.rbdigital.com/help


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