* 1. The provider I usually see is

* 2. The staff are courteous and helpful when I call or have a visit.

* 3. It is easy for me to get an appointment when I call the office.

* 4. Staff members return my calls in a timely manner.

* 5. I understand how to access care when the office is closed.

* 6. My healthcare provider listens to me and answers my questions.

* 7. My provider spends time with me making sure I understand my problems and treatment.

* 8. I am informed of test results in a timely manner.

* 9. If I am referred to a specialist, I am informed within 3 business days of my appointment time with the specialist.

* 10. I would recommend Primedical Healthcare to my family and friends.

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