YCAT Transit Survey

Yuma County Area Transit (YCAT) is conducting a Short-Range Transit Plan to define the future of transit in our community. This survey is one way for residents who may or may not use the bus to provide input about the system. We want to know your thoughts on transit services and areas for improvement that may be important to you and our community.

For additional information on YCAT services please visit https://www.ycipta.org or call 928-783-2235. Title VI and Limited English Proficiency Information is available at https://www.ycipta.org/title-vi.html.

We understand that in this COVID-19 environment of sheltering at home and social distancing that your use of transit and/or travel patterns may not be representative of your ‘normal’ travel. In responding to this survey, please think about how you traveled and/or your use of YCAT transit services back in January or February of this year.

What you have to say is important in helping to make improvements and plan for the future. Thank you for your participation.

PLEASE TELL US ABOUT YOUR USE OF TRANSIT AND YOUR TRAVEL PATTERNS.

Question Title

1. What is the Zip Code of your residence?

Question Title

2. What type of transportation do you or other members of your household use in a typical week and for what purpose? Please check all that apply.

	Work	Social / Recreational	Shopping	Doctor / Medical	School / Educational	Other
Personal vehicle (as Driver or Passenger)	Personal vehicle (as Driver or Passenger) Work	Personal vehicle (as Driver or Passenger) Social / Recreational	Personal vehicle (as Driver or Passenger) Shopping	Personal vehicle (as Driver or Passenger) Doctor / Medical	Personal vehicle (as Driver or Passenger) School / Educational	Personal vehicle (as Driver or Passenger) Other
YCAT Fixed Route Bus Service	YCAT Fixed Route Bus Service Work	YCAT Fixed Route Bus Service Social / Recreational	YCAT Fixed Route Bus Service Shopping	YCAT Fixed Route Bus Service Doctor / Medical	YCAT Fixed Route Bus Service School / Educational	YCAT Fixed Route Bus Service Other
YCAT On-Call Service	YCAT On-Call Service Work	YCAT On-Call Service Social / Recreational	YCAT On-Call Service Shopping	YCAT On-Call Service Doctor / Medical	YCAT On-Call Service School / Educational	YCAT On-Call Service Other
YCAT Vanpool	YCAT Vanpool Work	YCAT Vanpool Social / Recreational	YCAT Vanpool Shopping	YCAT Vanpool Doctor / Medical	YCAT Vanpool School / Educational	YCAT Vanpool Other
YCAT NightCAT Service	YCAT NightCAT Service Work	YCAT NightCAT Service Social / Recreational	YCAT NightCAT Service Shopping	YCAT NightCAT Service Doctor / Medical	YCAT NightCAT Service School / Educational	YCAT NightCAT Service Other
Regular Taxi or Rider Share Service (i.e. Uber, Lyft, etc.)	Regular Taxi or Rider Share Service (i.e. Uber, Lyft, etc.) Work	Regular Taxi or Rider Share Service (i.e. Uber, Lyft, etc.) Social / Recreational	Regular Taxi or Rider Share Service (i.e. Uber, Lyft, etc.) Shopping	Regular Taxi or Rider Share Service (i.e. Uber, Lyft, etc.) Doctor / Medical	Regular Taxi or Rider Share Service (i.e. Uber, Lyft, etc.) School / Educational	Regular Taxi or Rider Share Service (i.e. Uber, Lyft, etc.) Other
Bicycle	Bicycle Work	Bicycle Social / Recreational	Bicycle Shopping	Bicycle Doctor / Medical	Bicycle School / Educational	Bicycle Other
Walk	Walk Work	Walk Social / Recreational	Walk Shopping	Walk Doctor / Medical	Walk School / Educational	Walk Other
Other	Other Work	Other Social / Recreational	Other Shopping	Other Doctor / Medical	Other School / Educational	Other Other

For Other, please specify

Question Title

3.a) If you now use YCAT bus service or have used it in the past, we want to know what you think of the transit service: (If you have never used YCAT transit bus service, please go to Question 4).

	Almost always	Often	Unsure	Not very often	Almost Never
Service is convenient and easy to use	Service is convenient and easy to use Almost always	Service is convenient and easy to use Often	Service is convenient and easy to use Unsure	Service is convenient and easy to use Not very often	Service is convenient and easy to use Almost Never
The travel times are reasonable	The travel times are reasonable Almost always	The travel times are reasonable Often	The travel times are reasonable Unsure	The travel times are reasonable Not very often	The travel times are reasonable Almost Never
I feel safe on the transit service	I feel safe on the transit service Almost always	I feel safe on the transit service Often	I feel safe on the transit service Unsure	I feel safe on the transit service Not very often	I feel safe on the transit service Almost Never
Transit information is readily available	Transit information is readily available Almost always	Transit information is readily available Often	Transit information is readily available Unsure	Transit information is readily available Not very often	Transit information is readily available Almost Never
Transit arrives on schedule (is punctual)	Transit arrives on schedule (is punctual) Almost always	Transit arrives on schedule (is punctual) Often	Transit arrives on schedule (is punctual) Unsure	Transit arrives on schedule (is punctual) Not very often	Transit arrives on schedule (is punctual) Almost Never
Transit fares are reasonable	Transit fares are reasonable Almost always	Transit fares are reasonable Often	Transit fares are reasonable Unsure	Transit fares are reasonable Not very often	Transit fares are reasonable Almost Never
Transfers are convenient	Transfers are convenient Almost always	Transfers are convenient Often	Transfers are convenient Unsure	Transfers are convenient Not very often	Transfers are convenient Almost Never
Overall, I am satisfied with the transit service	Overall, I am satisfied with the transit service Almost always	Overall, I am satisfied with the transit service Often	Overall, I am satisfied with the transit service Unsure	Overall, I am satisfied with the transit service Not very often	Overall, I am satisfied with the transit service Almost Never

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3.b) How do you typically locate information about YCAT transit services?

Transit Customer Service

Website

Facebook

Riders Guide

From the driver

At the bus stop

Other (please specify)

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4. If you do NOT use YCAT transit service, why not? (Please check all that apply)

Infrequent service

It doesn't go close enough to where I travel to and from

It is too expensive

It takes too long to travel by bus

Buses are too crowded

I don't know what bus to take

Bus routes aren't direct enough

I would not feel safe and secure on public transit or waiting for transit

I would not take transit under any circumstances

Transit doesn't operate the hours of the day or days of the week that I want to travel. (Specify in 'Other')

Other (please specify)

Question Title

5. The types of YCAT transit service improvements that I would like to see: (Please check all that apply)

Better information on how to use transit

Extended weekend service. (Specify in 'Other')

Later weeknight service. (Specify in 'Other')

Earlier weekday morning service

On-demand ride hailing service (concept of subsidized, shared-ride sedan or van service requested through a Smart phone or tablet app)

More bus stops

More frequent bus service

More shelters or benches at bus stops

Fewer transfers required

A mobile phone app for real-time information

There was WIFI/wireless Internet access on the bus

Improved bus service too... (Specify location in 'Other')

Other (please specify)

Question Title

6. Please indicate how likely it is that you would use YCAT transit if the improvements you noted in Question 5 above were available.

	Would Certainly Use	Would Likely Use	Might Use	Not Very Likely to Use	Would Never Use	Would Not Make a Difference
Based on the improvements noted in Q.5 above	Based on the improvements noted in Q.5 above Would Certainly Use	Based on the improvements noted in Q.5 above Would Likely Use	Based on the improvements noted in Q.5 above Might Use	Based on the improvements noted in Q.5 above Not Very Likely to Use	Based on the improvements noted in Q.5 above Would Never Use	Based on the improvements noted in Q.5 above Would Not Make a Difference

IN THIS SECTION PLEASE TELL US ABOUT YOU AND YOUR HOUSEHOLD [OPTIONAL]

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7.a) How many people live in your household?

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7.b) How many cars/vehicles?

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8. Which of the following categories best matches your annual household income?

Under $20,000

$21 to $34,000

$35 to $50,000

Over $50,000

Prefer not to answer

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9. Which of the following age categories matches your age?

Under 18

19 to 35

36 to 59

60 or over

Prefer not to answer

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Comments:

Thank you for your participation!

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[Optional]

Enter for Your Chance to Win a Valuable Gift Certificate from Local Shops & Restaurants

Name

Phone

YCAT Transit Survey

Question Title

1. What is the Zip Code of your residence?

Question Title

2. What type of transportation do you or other members of your household use in a typical week and for what purpose? Please check all that apply.

Question Title

3.a) If you now use YCAT bus service or have used it in the past, we want to know what you think of the transit service: (If you have never used YCAT transit bus service, please go to Question 4).

Question Title

3.b) How do you typically locate information about YCAT transit services?

Question Title

4. If you do NOT use YCAT transit service, why not? (Please check all that apply)

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5. The types of YCAT transit service improvements that I would like to see: (Please check all that apply)

Question Title

6. Please indicate how likely it is that you would use YCAT transit if the improvements you noted in Question 5 above were available.

Question Title

7.a) How many people live in your household?

Question Title

7.b) How many cars/vehicles?

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8. Which of the following categories best matches your annual household income?

Question Title

9. Which of the following age categories matches your age?

Question Title

Comments:

Question Title

[Optional] Enter for Your Chance to Win a Valuable Gift Certificate from Local Shops & Restaurants

[Optional]

Enter for Your Chance to Win a Valuable Gift Certificate from Local Shops & Restaurants