Department of Vehicle & Drivers’ Licensing Customer Survey Form

At the Cayman Islands Department of Vehicle and Drivers’ Licensing (DVDL), our mission and objective is to successfully provide excellent Customer Service to our valued customers, at home and abroad. This survey is to evaluate our level of service to better serve you, your feedback is very important to us; without it our goals will not be achieved.

Thank you for your assistance as we continue forward in making our department No.1

If you need assistance or have questions while taking this survey, please contact us at: dvdl@gov.ky or (345) 945-8344.

* Required
Looks like you have a question or two that still needs to be filled out.
My service agent was

Question Title

* 1. My service agent was

My agent smiled and was courteous

Question Title

* 2. My agent smiled and was courteous

  1 2 3 4 5 6 7 8 9 10
Poor
My agent was quick and efficient

Question Title

* 3. My agent was quick and efficient

  1 2 3 4 5 6 7 8 9 10
Poor
My agent responded promptly

Question Title

* 4. My agent responded promptly

  1 2 3 4 5 6 7 8 9 10
Poor
My agent seemed genuinely interested in helping me

Question Title

* 5. My agent seemed genuinely interested in helping me

  1 2 3 4 5 6 7 8 9 10
Poor
My agent was professional in appearance

Question Title

* 6. My agent was professional in appearance

  1 2 3 4 5 6 7 8 9 10
Poor
Were there any problems that your agent could not resolve?

Question Title

* 7. Were there any problems that your agent could not resolve?

If yes – did your agent made reasonable attempt to solve the problem? Please specify.

Question Title

* 8. If yes – did your agent made reasonable attempt to solve the problem? Please specify.

Page1 / 2
 
50% of survey complete.

T