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Purchase Feedback Template
1.
Please tell us what you indulged in so that we can connect your feedback to your item(s):
2.
How did you feel the barista greeted you when you arrived the window?
Kindly, promptly, welcoming
Kindly and welcoming but it took a minute for the barista to see me
Kindly but got straight to the point
Promptly, but not as welcoming as I would like
Other (please specify)
3.
Overall, how satisfied or dissatisfied are you with the product you purchased?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
Other (please specify)
4.
Overall, how satisfied or dissatisfied were you with the customer service of your barista provided?
Extremely satisfied
Very satisfied
Somewhat satisfied
Semi dissatisfied
Dissatisfied
Other (please specify)
5.
How would you rate the quality of the item(s) you purchased?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
6.
How would you rate the value of your purchase compared to how much you paid?
Excellent
Above average
Average
Below average
Poor
7.
On a scale of 0 to 10,
How likely is it that you would recommend your purchased item(s) to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
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8.
What do you like or dislike about your purchase?
9.
Do you have any other comments, questions, or concerns about your purchase?