Leading, guiding and nurturing through change: An essential capability for healthcare leaders

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* 1. What are the four factors represented in the change formula (DxVxF>R)?

Dx = the level of decision; Vx = value of the change; F = favorability of the situation; R = the resilience of the team.

Dx = the level of dissatisfaction with the status quo; Vx = vision and desirability of the proposed change; F = First steps of change, and R = the resistance or cost of change.

Dx = the level of desire to change; Vx = voices championing the change; F = favorability of the change; R= the right change.

none of the above

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* 2. The natural desire to please all stakeholders can make it difficult to reach a decision and is characteristic of the consensus change management approach?

True

False

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* 3. What are the two questions often used when initiating the process consulting approach?

“How would you describe what’s been happening today?”

“How do you know this is a problem?”

“Where are the easy wins?”

a and b

none of the above

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* 4. When should the ADKAR change management process be considered?

When there are significant changes in personal, professional or community life.

When there are insignificant changes to personal, professional or community life.

When you need to make a quick change.

When you know what needs to be changed.

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* 5. The SBAR technique should only be used for making clinical decisions.

True

False

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* 6. Which change management approach best lends itself to improving morale?

SBAR

Appreciative Inquiry

ADKAR

Process Consulting