VOLUNTEER ANNUAL EDUCATION

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* First Name

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* Last Name

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* As a volunteer, the first and last thing you are required to do upon arriving to your assignment and departing from your assignment is to sign in and out. If you are at the Christiana or Wilmington hospitals, the Cancer Center, or the Middletown Emergency Department, you must sign in at one of the online touch screen computer located at these locations. If you are at an off-site location, what is the correct procedure?

Keep a log of your hours and email them to the volunteer office.

Call 302-733-1284, Option # 2 and provide Name, PIN Number, Date/Time you are calling, and Location/Assignment and follow the same process when you leave.

Keep a log of your hours and provide them to the supervisor at your assignment.

All of the above.

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* Cell phones are a distraction while volunteering. To ensure the effectiveness of your volunteer service, volunteers are asked to silence their cell phones while volunteering. If you need to take a call while volunteering, please do so in a break room or the employee cafeteria only.

True

False

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* The Health Insurance Portability and Accountability Act (HIPAA) was enacted in 1996 to protect the privacy of individuals’ protected health information (PHI).
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True

False

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* While Christiana Care volunteers are not expected to extinguish fires while volunteering, with proper training, you are permitted to use a portable fire extinguisher if the fire is small, contained and you feel comfortable using one. The PASS acronym will remind you how to properly operate a portable fire extinguisher. What is the P-A-S-S procedure?

Pull, Aim, Sweep, Squeeze

Push, Alarm, Sweep, Squeeze

Pull, Aim, Squeeze, Sweep

Pull, Alarm, Squeeze, Sweep

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* Coded phrases are used in healthcare to alert staff of an emergency without causing panic to patients or visitors. What coded phrase does Christiana Care use during a mass casualty incident that requires more resources than are currently available?

Code Red

Code Delta

Code Orange

Code Blue

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* Emergency response to a fire requires quick action. The RACE acronym directs staff to perform which emergency actions during a fire?

Rescue, Alarm, Contain, Extinguish

Rescue, Advise, Control, Exit

Release, Activate, Control, Exit

Release, Alarm, Close, Extinguish

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* When you hear Code Grey announced on the overhead system while volunteering at ChristianaCare, you immediately know ….

A child or infant has possibly been abducted.

There is a fire nearby.

Someone has called in a bomb threat.

A patient has arrived who is being transported directly to the Heart and Vascular Interventional Services (HVIS)

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* Volunteer action may be required for these codes:

Code Yellow

Code Grey

Code Delta

All of the above

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* Identify the ways that infectious diseases may be transmitted:

Contact

Droplet

Vectors

All of the above

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* When washing your hands, you should scrub for 10 seconds.

True

False

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* When wearing disposable gloves, handwashing is not necessary since your hands are protected by the gloves.

True

False

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* If you are accidentally stuck with a needle, you need to:

Call Volunteer Services staff and notify your supervisor in the area immediately.

Tell the nurses what happened.

Ignore it.

Go to the Emergency Department.

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* Christiana Care strives to promote a diverse culture that empowers their patients, families and staff. We treat every patient, co-worker, visitor, vendor, etc. with equal respect and dignity regardless of culture, ethnicity, race, social status or any other diversity dimension.

True

False

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* Which of these are important to remember when operating a wheelchair?

Set the brakes before anyone sits down or exits the chair.

Don’t lean on the wheelchair. It violates the personal space of the patient or guest.

When entering an elevator, back the chair in.

All of the above

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* Christiana Care Values are:

Love and Exceptional Experience

Love and Communication

Excellence and Love

Excellence and Positive Patient Experience

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* AIDET stands for

Always, Introduce, Daily, Explain, Thank

Acknowledge, Introduce, Duration, Explain, Thank

Acknowledge, Introduce, Deliver, Excited, Thank

None of the above

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* While we strive to provide an exceptional experience for our patients and families during every encounter, we may sometimes fall short. When this happens, we must perform Service Recovery. Our framework to ensure rapid service recovery is HEAT. What does the HEAT acronym stand for:

Hear, Empathize, Apologize, Take Charge

Hear, Empathize, Acknowledge, Take Charge

Hear, Excel, Apologize, Take Charge

Hear, Empathize, Apologize, Thank patient

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* All of the following statements are true about The No Pass Zone except:

Only clinical staff should answer patient call bells.

If it is something you can help with, please help. Let a staff member know you answered the call bell and met the patient’s need.

Always wash your hands before entering and exiting the patient’s room.

Always use AIDET when entering a patient’s room.

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* Volunteers are not permitted to perform any of the following tasks except:

Enter Precaution/isolation rooms.

Engage in medical conversations with patients and their families.

Help a patient make a phone call.

Have physical contact with patients such as lifting a patient.

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* Volunteers positively impact our patients and families every day, in many ways. The most important function of your volunteer role is:

Assist with the medical needs of our patients.

Assist patients in isolation rooms as they need extra care and attention.

Be sure to take your 30-minute lunch break to refresh yourself.

Provide personal interaction with our patients and families to help them feel valued.

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* Please sign below (Typed name acts as legal signature)

SIGNATURE

DATE

VOLUNTEER ANNUAL EDUCATION

Question Title

* First Name

Question Title

* Last Name

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* Cell phones are a distraction while volunteering. To ensure the effectiveness of your volunteer service, volunteers are asked to silence their cell phones while volunteering. If you need to take a call while volunteering, please do so in a break room or the employee cafeteria only.

Question Title

* The Health Insurance Portability and Accountability Act (HIPAA) was enacted in 1996 to protect the privacy of individuals’ protected health information (PHI). .

Question Title

Question Title

* Coded phrases are used in healthcare to alert staff of an emergency without causing panic to patients or visitors. What coded phrase does Christiana Care use during a mass casualty incident that requires more resources than are currently available?

Question Title

* Emergency response to a fire requires quick action. The RACE acronym directs staff to perform which emergency actions during a fire?

Question Title

* When you hear Code Grey announced on the overhead system while volunteering at ChristianaCare, you immediately know ….

Question Title

* Volunteer action may be required for these codes:

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* Identify the ways that infectious diseases may be transmitted:

Question Title

* When washing your hands, you should scrub for 10 seconds.

Question Title

* When wearing disposable gloves, handwashing is not necessary since your hands are protected by the gloves.

Question Title

* If you are accidentally stuck with a needle, you need to:

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* Christiana Care strives to promote a diverse culture that empowers their patients, families and staff. We treat every patient, co-worker, visitor, vendor, etc. with equal respect and dignity regardless of culture, ethnicity, race, social status or any other diversity dimension.

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* Which of these are important to remember when operating a wheelchair?

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* Christiana Care Values are:

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* AIDET stands for

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* While we strive to provide an exceptional experience for our patients and families during every encounter, we may sometimes fall short. When this happens, we must perform Service Recovery. Our framework to ensure rapid service recovery is HEAT. What does the HEAT acronym stand for:

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* All of the following statements are true about The No Pass Zone except:

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* Volunteers are not permitted to perform any of the following tasks except:

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* Volunteers positively impact our patients and families every day, in many ways. The most important function of your volunteer role is:

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* Please sign below (Typed name acts as legal signature)

* The Health Insurance Portability and Accountability Act (HIPAA) was enacted in 1996 to protect the privacy of individuals’ protected health information (PHI).
.