Community and Customer Questionnaire Survey

Question Title

3. In the past month how often have you visited ANY shopping centre?
(select 1 only)

Once a week

1-2 times a week

3+ times a week

Once a fortnight

Once in the last month

Before COVID-19 restrictions

Question Title

4. In the past month how often have you visited your selected shopping centre?
(select 1 only)

Once a week

1-2 times a week

3+ times a week

Once a fortnight

Once in the last month

Before COVID-19 restrictions

Question Title

5. In the past month have you increased your use of online shopping?

Yes, more online shopping

No, less online shopping

No, about the same

Question Title

6. When going to the shops what types of stores are you currently visiting?
(select 1 or more)

Groceries/fresh food

Take away food

Discount Department Stores (e.g. Kmart, Big W, Target)

Hair and Beauty

Clothing, fashion and accessories

Homewares and household goods

Jewellery and gifts

Financial services

Pharmacy

Medical services

Post Office

Newsagent

Other (please specify)

Question Title

7. What shops would you like to see at your selected centre (for example a butcher, fruit shop, Cotton On, Rebel Sport, JB Hifi, etc)?

Question Title

8. With restrictions easing, which shops at your selected centre are you most looking forward to returning to?

Question Title

9. What do you think your selected shopping centre gets good marks for?
(select 1 or more)

Toilet facilities

Parents Rooms

General cleaning

Security and safety

Carparking

Mall seating

Other (please specify)

Question Title

10. Are there any improvements you would like to see made to your selected shopping centre? (select 1 or more)

Toilets facilities

Parents rooms

General cleaning

Security and safety

Carparking

Mall seating

Other (please specify)

Question Title

11. With restrictions easing, what are you most looking forward to doing? (select 1 or more)

Going to the gym

Going to a bar or nightclub

Seeing/visiting family and friends

Dining out in cafes and restaurants

Going on a holiday or getting away

Shopping for non-essential services (grooming, beauty services)

Shopping for non-essential items (clothing, shoes, cosmetics)

Being in nature (beach, park, hiking trails)

Cultural events (galleries, theatre, live music)

Other (please specify)

Question Title

12. What is the biggest change you have made to your life that you think you will stick to after the COVID-19 pandemic?

Question Title

13. During the COVID-19 isolation period, many people have made changes to the way they shop. Once restrictions are relaxed, which of the following behaviours reflect the way you plan to shop? (select 1 or more)

Shop at independent retailers, smaller more local 'Mum and Dad' owned stores

Shop alone, without children

Shop in a more planned way

Order home delivery

Shop during off-peak, less busy times

Shop online more

Shop less and be more considered with purchasing

No changes, I can't wait to go back to my old shopping habits

Question Title

14. With restrictions easing, what are your general concerns? (select 1 or more)

Physical health and safety

Mental and emotional health

Supporting our local community and businesses

Separation from friends and family

Social distancing

Cleanliness

Household finances and cost of living

Kids return to school

Job security

Economic future

Other (please specify)

Question Title

15. Which of the following concerns do you have in relation to your selected centre once restrictions are eased? (select 1 or more)

Maintaining social distancing throughout the centres

Contact with people/the public in general

Touch-points (self-scanners, EFTPOS machines, products, railings)

Cleanliness and hygiene practices

Number of people in the centre or in a store

No concerns

Other (please specify)

Question Title

16. With restrictions easing, what makes you feel safe in your selected centre? (select 1 or more)

Sanitiser stations throughout the centre

Increased cleaning measures and patrols

Staff assisting to maintain social distancing measures in busy mall areas

Cleaning and security staff required to wear masks

Card only payments preferable in retail stores

Click and collect facilities

Security to assist where customers are not behaving in a safe manner

Increased signage - reminders on social distancing and how to stay COVID safe

Other (please specify)

Question Title

17. How do you know what is happening in your selected centre? (select 1 or more)

Facebook

Instagram

Emails from the centre

Incentre signage

Word of mouth

Other (please specify)

Question Title

18. With restrictions easing, what are you looking forward to attending at your selected centre? (select 1 or more)

Kids workshops

Kids stage shows, entertainment

Community events

Food events and demonstrations

Fashion events and workshops

Other (please specify)

Question Title

19. What is your gender?

Male

Female

Prefer not to answer

Question Title

20. Which category below includes your age?

Under 18

18-25

26-35

36-45

46-55

55-64

65+

Question Title

21. What best describes your household? (select 1 only)

Single, living alone

Couple living with partner

Single living with family yor friends

Couple living with family or friends

Single living with young children (primary school and younger)

Couple living with young children (primary school and younger)

Single living with teenaged children

Couple living with teenaged children

Single with adult children living at home

Couple with adult children living at home

Single with adult children who have left home

Couple with adult children who have left home

Question Title

22. What is your annual household income (before tax)?

Prefer not to say

Under $15,000

Between $15,000 and $29,999

Between $30,000 and $49,999

Between $50,000 and $74,999

Between $75,000 and $99,999

Between $100,000 and $150,000

Over $150,000

Question Title

23. What is your employment status?

Employed full-time

Employed part-time

Employed casually

Self-employed

Homemaker/full-time home duties

Student full-time

Retired/pensioner

Unemployed

Unable to work

Other (please specify)

Question Title

24. Has your employment status been negatively impacted due to COVID-19?

Yes

Not applicable

Question Title

25. THANK YOU for participating in this questionnaire! Your feedback is truly appreciated and will help us to improve your experience with our centres.

To go into the draw to WIN one of four $50 gift cards, please enter your details below so we can contact you if you are a winner!

Name

Email Address

Phone Number

Question Title

1. Please select which shopping centre you will be focused on today (select 1 only)

Question Title

2. What suburb do you live in?

Question Title

3. In the past month how often have you visited ANY shopping centre? (select 1 only)

Question Title

4. In the past month how often have you visited your selected shopping centre?(select 1 only)

Question Title

5. In the past month have you increased your use of online shopping?

Question Title

6. When going to the shops what types of stores are you currently visiting?(select 1 or more)

Question Title

7. What shops would you like to see at your selected centre (for example a butcher, fruit shop, Cotton On, Rebel Sport, JB Hifi, etc)?

Question Title

8. With restrictions easing, which shops at your selected centre are you most looking forward to returning to?

Question Title

9. What do you think your selected shopping centre gets good marks for?(select 1 or more)

Question Title

10. Are there any improvements you would like to see made to your selected shopping centre? (select 1 or more)

Question Title

11. With restrictions easing, what are you most looking forward to doing? (select 1 or more)

Question Title

12. What is the biggest change you have made to your life that you think you will stick to after the COVID-19 pandemic?

Question Title

13. During the COVID-19 isolation period, many people have made changes to the way they shop. Once restrictions are relaxed, which of the following behaviours reflect the way you plan to shop? (select 1 or more)

Question Title

14. With restrictions easing, what are your general concerns? (select 1 or more)

Question Title

15. Which of the following concerns do you have in relation to your selected centre once restrictions are eased? (select 1 or more)

Question Title

16. With restrictions easing, what makes you feel safe in your selected centre? (select 1 or more)

Question Title

17. How do you know what is happening in your selected centre? (select 1 or more)

Question Title

18. With restrictions easing, what are you looking forward to attending at your selected centre? (select 1 or more)

Question Title

19. What is your gender?

Question Title

20. Which category below includes your age?

Question Title

21. What best describes your household? (select 1 only)

Question Title

22. What is your annual household income (before tax)?

Question Title

23. What is your employment status?

Question Title

24. Has your employment status been negatively impacted due to COVID-19?

Question Title

25. THANK YOU for participating in this questionnaire! Your feedback is truly appreciated and will help us to improve your experience with our centres.To go into the draw to WIN one of four $50 gift cards, please enter your details below so we can contact you if you are a winner!

3. In the past month how often have you visited ANY shopping centre?
(select 1 only)

4. In the past month how often have you visited your selected shopping centre?
(select 1 only)

6. When going to the shops what types of stores are you currently visiting?
(select 1 or more)

9. What do you think your selected shopping centre gets good marks for?
(select 1 or more)

25. THANK YOU for participating in this questionnaire! Your feedback is truly appreciated and will help us to improve your experience with our centres.

To go into the draw to WIN one of four $50 gift cards, please enter your details below so we can contact you if you are a winner!